[Remote] Provider Operations Associate

Note: The job is a remote job and is open to candidates in USA. Carrum Health is a health tech company transforming how healthcare is delivered and experienced. The Provider Operations Associate role is designed for an organized and motivated individual to support the Provider Operations & Account Management team, ensuring smooth operations for providers and patients while collaborating on various tasks.

Responsibilities

• Collaborate closely with the Account Management team to efficiently implement new COE services
• Support updates in the care app, Salesforce, implementation tickets, and shared drives to ensure accurate information management
• Oversee daily provider billing tasks and collaborate with internal finance teams to ensure the timely and accurate reconciliation of accounts
• Track operational KPIs and pull data to provide actionable insights to the team, helping to continuously improve our provider relationships and processes
• Organize and manage critical documentation in Confluence and the care app to ensure all internal stakeholders have access to accurate, up-to-date information about our provider partnerships
• Identify small operational inefficiencies, propose solutions, and assist in implementing basic process changes to streamline workflows and enhance team productivity
• Use the correct channels of communication to proactively ask for help, provide project updates, and collaborate with diverse internal teams to align operations with broader company goals

Skills

• 0–2+ years of experience
• A high degree of organization, ability to meet deadlines, and precise attention to detail
• Strong time management skills and the ability to deliver great work independently when given well-defined tasks
• Adaptability: You are comfortable managing multiple competing priorities. When faced with ambiguity or challenges, you seek help when needed but keep trying until you resolve the issue at hand
• A growth mindset: You are eager to learn and grow in an evolving role. You actively seek out feedback on your work and take ownership of your development path
• Data fundamentals: You are capable of reviewing and reporting on data to support team objectives
• A positive attitude and a spirit of generosity to go above and beyond for our provider partners, our members, and your internal colleagues
• Integrity: The ability to appropriately handle confidential information and adhere to HIPAA requirements
• A team-player mentality: A desire to work in a start-up environment with an 'all hands on deck' attitude
• Resourcefulness: As an early member of a startup, we need people who take initiative. You look for small operational inefficiencies and offer suggestions to streamline workflows or improve your own performance
• Collaborative spirit: A passion for working alongside diverse internal teams (sales, operations, client success, data, and product) to align your operational tasks with broader company goals
• Bachelor's Degree
• Exposure to, or a strong willingness to learn, various data tools (Tableau, Google Sheets, Excel)

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

Company Overview