Note: The job is a remote job and is open to candidates in USA. Mediabistro is a global technology company that designs and manufactures high-performance computer components and accessories. They are hiring a fully remote Online Chat Representative to handle inbound chat messages, provide information about services and orders, and document customer interactions.
Responsibilities
- Responding to customer inquiries via live chat in a timely and professional manner
- Providing accurate information about services, orders, or processes
- Documenting conversations and updating customer records in internal systems
- Escalating complex issues to appropriate teams when necessary
- Maintaining confidentiality and following communication guidelines
- Performing light administrative and data entry tasks as needed
Skills
- High school diploma or equivalent
- Strong written communication skills with a clear, professional tone
- Basic computer proficiency (Microsoft Office or Google Workspace)
- Ability to navigate multiple tabs, tools, and systems
- Strong attention to detail and ability to follow instructions
- Reliable internet connection and personal computer
- Ability to work independently in a remote environment
- Previous customer service, chat support, or administrative experience
- Experience working remotely or in a digital support role
- Familiarity with CRM systems or chat platforms
Benefits
- Healthcare benefits
- Paid time off
- Equipment provided for remote work
- Paid training
- Additional company incentives
Company Overview
Mediabistro is the leading job board and career resource for media, content, and creative professionals. It was founded in 1995, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://www.mediabistro.com.