Note: The job is a remote job and is open to candidates in USA. Aeroflow Health is dedicated to supporting mothers through pregnancy and postpartum. The Mom & Baby Customer Experience Representative role focuses on providing compassionate support to patients regarding their benefits and orders, while maintaining a high-quality patient experience.
Responsibilities
- Answer inbound calls from patients about:Breast pumps and accessories
- Insurance coverage and benefits
- Order status and next steps
- Maternity and postpartum products
- Provide clear, compassionate support
- Document interactions accurately
- Navigate multiple systems during live calls
- Support a high-quality patient experience
- Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies
- Compliance is a condition of employment and is considered an element of job performance
- Maintain HIPAA/patient confidentiality
- Regular and reliable attendance as assigned by your schedule
- Other job duties assigned
Skills
- Strong communication skills (verbal and written)
- Comfortable handling high call volume
- Confident using multiple systems at once
- Familiarity with Google Workspace (Docs, Sheets, Gmail, Chrome)
- High school diploma or equivalent
- Document interactions accurately
- Navigate multiple systems during live calls
- Support a high-quality patient experience
- Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies
- Compliance is a condition of employment and is considered an element of job performance
- Maintain HIPAA/patient confidentiality
- Regular and reliable attendance as assigned by your schedule
- Other job duties assigned
- 1+ year of customer service experience preferred
- Spanish Speaking a plus
Benefits
- Health Plans with FSA or HSA options
- Dental
- Vision Insurance
- Optional Life Insurance
- 401K with Company Match
- 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
- Additional Parental benefits to include fertility stipends
- Free diapers
- Breast pump
- Paid Holidays
- PTO Accrual from day one
- Employee Assistance Programs
Company Overview
Aeroflow Health is recognized as a premier provider of durable medical equipment (DME). It is a sub-organization of Aeroflow Breastpumps. It was founded in 2001, and is headquartered in Asheville, North Carolina, USA, with a workforce of 501-1000 employees. Its website is https://aeroflowhealth.com/.