Note: The job is a remote job and is open to candidates in USA. IDEXX is an innovation leader in the veterinary diagnostics industry, and they are seeking a Bilingual Customer Support Consultant to serve as a crucial link between the company and its customers. This role involves resolving customer inquiries, providing lab test results, and ensuring excellent customer service in a fast-paced, virtual environment.
Responsibilities
- Act as the liaison between customers and the IDEXX laboratories
- Answer customer questions and quickly and effectively resolve issues
- Provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples
Skills
- Fluent in both French and English
- Highly motivated and goal-oriented
- Strong collaborator
- Proven track record of providing extraordinary customer service
- Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment
- Strong computer and technical skills
- Master problem solver with fine attention to detail
- Strong organizational skills in a multi-tasking environment
- Ability to learn quickly and apply skills and abilities to a variety of customer interactions
- Superb listening and communication (verbal and written) skills
- Strong interpersonal skills with the ability to establish rapport quickly
- Ability to be on the phone for 8 hours a day in a quiet workspace or office
- Availability by telephone, voicemail, email, and Teams Microsoft messaging during scheduled business hours
- High-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload)
- Schedule flexibility to work 8.5 hours between 11:30am and 8:00pm EST Monday-Friday and Saturdays (9am -5:30pm EST) on a rotating basis
- Reliable and dependable attendance
- Associate's or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline or equivalent combination of education and experience
Benefits
- Eligible for annual bonus
- Health / Dental / Vision Benefits
Company Overview
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. It was founded in 1983, and is headquartered in Westbrook, Maine, USA, with a workforce of 10001+ employees. Its website is http://www.idexx.com.