Note: The job is a remote job and is open to candidates in USA. AIS Insurance is a company that has been providing trusted insurance solutions for over 55 years, expanding its capabilities across all 50 states. The Insurance Customer Relations Specialist position is focused on servicing and quoting insurance products while providing excellent customer service in a remote work environment.
Responsibilities
- Provide an excellent customer experience by building rapport, gathering information, and create a positive high-level customer experience in a fast-paced structured environment
- Answer incoming customer calls to service and maintain existing accounts
- Offer and educate customers regarding insurance needs and provide estimates to the customer to increase or add coverage
- Research, analyze and respond to customer policy inquiries and changes, as well as explain specific coverage and billing questions
- Quote additional lines of insurance, prepare and complete insurance applications, as well as follow up on necessary information
- Meet pre-defined individual performance objectives based on productivity and customer satisfaction
- Available to work overtime as needed
Skills
- High School diploma or its equivalent
- Active Resident Property & Casualty Insurance Producer license
- 1+ years customer service experience in the insurance or related industry
- Excellent verbal and written communication skills
- Multi-tasking ability, detail oriented and exceptional organizational skills
- Strong interpersonal skills, a team player and the ability to empathize with customers
- Solid computer and typing skills; PC literate in a Windows environment
- Ability to navigate and toggle between multiple systems, simultaneously, including computerized data entry system, other relevant quoting and insurance applications, and communication platforms
- Strong problem resolution skills
- Dedicated, quiet workspace
- High-speed internet via reliable provider
- Ability to attend virtual meetings and training sessions
- Knowledge of multiple insurance carriers
- Knowledge of multiple state insurance regulations
- Bachelor's degree
- Bilingual Spanish
Benefits
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Professional development & promotional opportunities Education assistance and training programs Company recognition program
- Mental wellbeing and caregiver support resources
Company Overview
AIS Insurance is an insurance company offering commercial, RV, and general liability insurance services. It was founded in 1968, and is headquartered in Cerritos, California, USA, with a workforce of 501-1000 employees. Its website is http://aisinsurance.com.