Note: The job is a remote job and is open to candidates in USA. APOLLO Insurance is Canada’s leading insurtech, providing innovative digital insurance solutions. They are seeking a client-centric Insurance Advisor to assist prospective clients, advise on coverage requirements, and deliver exceptional customer service throughout the insurance process.
Responsibilities
- Assist insurance prospective clients provided to you by APOLLO
- Assess the needs of potential clients to advise on coverage requirements
- Engaging contact with prospective clients to convert requests for insurance into customers
- Offer continuous support from information gathering, quote and to bind to deliver a seamless client experience in a timely manner
- Demonstrate a thorough understanding of the suite of APOLLO products and help clients with any questions
- Recommend operational improvements in our processes to help further improve overall customer experience
- Provide feedback and insights to enhance products offerings over time
- Servicing APOLLO’s book of business and providing top-notch customer service through various channels of communication (live-chat, email, phone)
- Ensure clients fully understand policy coverage and exclusions through clear and concise communication
- Maintain current customer base by delivering exceptional service with a strong sense of ownership
- Reporting new claims and leading clients through claims process from a place of empathy
- Demonstrate a thorough understanding of the suite of APOLLO products and help clients with any questions, policy changes and inquiries
- Other duties as assigned
Skills
- 1+ years of experience in a Broker/Advisor role
- RIBO License required
- Experience with personal lines insurance products and claims process
- Passion for Sales & Customer Service
- Excellent written and verbal communication skills
- Attention for detail and demonstrated flexibility in managing multiple clients at a time
- Independent, Self Motivated, Ambitious and Competitive individual able to thrive in a fast paced environment
Benefits
- Competitive salary & variable pay
- Development programs & licensing support
- Company social events
- Extended Medical, Dental and Vision care
- Monthly Wellness Program
- Autonomy, growth, and the ability to make an impact
- Community volunteers days
Company Overview
Apollo Insurance is an online insurance company that offers personal and commercial insurance services. It was founded in 2018, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 51-200 employees. Its website is http://apollocover.com.