Note: The job is a remote job and is open to candidates in USA. Houzz is a leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals. They are seeking an Implementation Specialist to deliver a seamless onboarding experience for Custom pros by managing data migration and ensuring that customer needs are met effectively.
Responsibilities
- Collaborate closely with Custom Pros post-sale and prior to onboarding to assess data migration needs and set expectations
- Host customer-facing calls when necessary to gather requirements, clarify data formats, and ensure a smooth transition into Houzz Pro
- Clean, format, and manipulate data to ensure accuracy, consistency, and compatibility with Houzz Pro’s system requirements
- Work cross-functionally with onboarding, sales, and product teams to troubleshoot issues and optimize the customer experience
- Serve as the point of contact for data migration questions, providing responsive, friendly, and professional customer support
- Maintain detailed documentation of migration processes and progress for internal tracking and customer communication
- Operate with a high level of independence, managing multiple projects simultaneously while maintaining quality and timeliness
- Communicate effectively with accounts via phone and Salesforce
Skills
- Permanent resident in one of the following states: FL, TN, or TX
- Base understanding in Excel/Google Sheets for importing and organizing project data
- Analytical thinker who looks for (and finds) answers in the data to drive improvement in performance
- Exceptional interpersonal skills
- Patience and enthusiasm for explaining complex concepts to a diverse audience
- Goal-oriented self-starter with multiple examples of success
- Exceptional written and oral communication skills
- Experience with construction management software solutions
- High achievement in previous role
- Data Driven Certifications
Benefits
- Paid Time Off (PTO)
- Home internet stipend
- Medical, dental, and vision benefits
- Maternity/paternity leave program
- Employee Assistance Program (EAP)
- Professional Development Reimbursement Program
- 401(k) retirement savings plans (Pre-Tax and Roth)
- Flexible Spending Accounts (FSA) - Medical & Dependent Care
- Health Savings Account (HSA) with company contribution
- Healthy at Houzz program
Company Overview
Houzz is an online platform for home remodeling, architecture, interior design, decorating, landscaping, and home improvement. It was founded in 2009, and is headquartered in Palo Alto, California, USA, with a workforce of 501-1000 employees. Its website is http://www.houzz.com.