Note: The job is a remote job and is open to candidates in USA. Veterans United Home Loans is dedicated to helping Veterans and military families become homeowners. As a Home Buying Concierge, you will support borrowers through their homebuying journey by managing moving logistics and collaborating with teams to provide necessary services, ensuring a smooth experience.
Responsibilities
- Building connections with borrowers (mostly by phone, voicemail, or text) to educate and assist them with the moving process—overall, taking stress off their plate and getting them excited about the homebuying journey!
- Partnering with teams across the company and external providers to get borrowers the products and services they need
- Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture
Skills
- Background in sales, customer service, or roles that require juggling multiple priorities
- Translatable skills and relevant expertise
- Dedicated work ethic
- Ability to handle high volumes of interactions while staying organized and focused
- Ability to excel in fast-paced, results-driven environments
- Outstanding customer service skills
- Strong communication skills for connecting with others in person, over the phone, or through email
- Ability to adapt to shifting priorities and change
- Confidence using basic computer technologies
- Reliability and commitment to making a difference every day
Company Overview
We are committed to exceeding clients' expectations and creating an amazing experience with the VA Mortgage process by providing an abundance of information and personalized service to Veterans, military members, and their families across the U.S. It was founded in 2002, and is headquartered in Columbia, Missouri, USA, with a workforce of 1001-5000 employees. Its website is https://www.veteransunited.com.