[Remote] Government Travel Consultant

Note: The job is a remote job and is open to candidates in USA. shinvestmentsllc is seeking a detail-oriented and customer-focused Government Travel Consultant to support federal agencies with professional travel services. This role is essential for ensuring travel arrangements meet government standards while delivering exceptional service, with comprehensive training provided for success. Weekend work is required in this position.

Responsibilities

• Secure air, car and hotel accommodations for contracted government agencies
• Ensure that all aspects of booked travel (domestic and international) adhere to all government travel regulations, and validate that a high quality of accommodation and transportation is secured
• Ensure all queues are maintained throughout the day
• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification
• Provide updates, as necessary, to client agencies to ensure their full awareness of information and status relating to the pending travel
• Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies
• Maintain a professional customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency

Skills

• High School Diploma or GED, with some post-high school education
• Travel industry experience
• Proactive approach to systems and processes
• Working knowledge of WorldSpan and SABRE GDS
• Written and verbal communication skills
• Customer service skills
• Positive attitude
• Weekend work is required in this role

Company Overview