Note: The job is a remote job and is open to candidates in USA. Isos Technology is looking for an energetic and personable professional to join their team. The role involves providing hands-on support and guidance to clients on their use of Atlassian tools to enhance productivity and success.
Responsibilities
- Administer the Atlassian products and assist clients with implementation to support their business processes
- Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
- Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction
- Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges
- Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients
- Contribute informative and engaging original marketing content related to the Atlassian ecosystem in the form of quarterly blog posts, white papers, and other materials as requested
Skills
- 1+ years experience in a client service or help desk role
- Effectively manage time and expectations with internal resources and clients
- Manage multiple clients and issues simultaneously
- Communicate effectively, both verbally and in writing, for technical and business operations audiences
- Analyze and interpret complex problems to deliver complete solutions
- Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use
- Advise clients on best practices, guidelines, and recommendations
- Execute on essential functions to meet or exceed individual success metrics established annually
- Demonstrate the ability to work within the Isos culture and values
- Experience as a Jira administrator
Benefits
- Suite of employee benefits
- 401(k) plan with an employer contribution
Company Overview
Isos technology helps clients leverage the atlassian product family to fuel business transformation from the inside out. It was founded in 2005, and is headquartered in Tempe, Arizona, USA, with a workforce of 51-200 employees. Its website is http://www.isostech.com/.