Note: The job is a remote job and is open to candidates in USA. Southern New Hampshire University is a team of innovators focused on transforming lives through education. The Finance Counselor I will assist students in navigating the complexities of financing their education while providing proactive and caring support within the Student Financial Services Department.
Responsibilities
- Inbound and Outbound phone coverage
- Work with students and contacts according to SNHU's culture and brand behaviors to support the mission of the university
- You will apply financial aid, billing and registrar policies to all student interactions
- You will help students develop a financial strategy for their education and achieve their goal of graduation
- Provide excellent customer service to our online students over the phone (80%), by email (15%), and > 5% in person
- You will need to be available for incoming phone calls from students all over the world
- You will help us document student interactions in customer relationship manager
- You will participate in daily outbound calling campaigns as assigned
- Partner with departments outside of Financial Aid including Admissions and Advising to ensure the delivery of a high level of service to every student
- Meet expectations for Monthly Metrics and call reviews
Skills
- Employment is dependent upon successful access to the National Student Loan Data System, which requires all federal student loans to be in good standing and not in default and a credit check to review that student loans are not in default
- A background and credit check is required for employment
- Experience in a customer service related field and the knowledge of writing professional communications in a previous role
- Some college credits must be completed
- Reliable high speed internet
- Your at home work space is distraction free during working hours to maintain focus for the success of this position
- 1+ years of related experience with financial aid, billing, and registrar functions preferably in a higher education environment or contact center
Benefits
- High-quality, low-deductible medical insurance
- Low to no-cost dental and vision plans
- 5 weeks of paid time off (plus almost a dozen paid holidays)
- Employer-funded retirement
- Free tuition program
- Parental leave
- Mental health and wellbeing resources
Company Overview
Founded in 1932, Southern New Hampshire University has grown from a small school of accounting and secretarial science into one of the nation’s largest nonprofit, accredited universities. It was founded in 1932, and is headquartered in Manchester, NH, US, with a workforce of 10001+ employees. Its website is http://www.snhu.edu.