[Remote] ER Information Center Consultant

Note: The job is a remote job and is open to candidates in USA. PNC is a company that values its people as its greatest differentiator and competitive advantage. They are seeking an ER Information Center Consultant to provide support to employees and managers regarding Employee Relations matters, interpret HR policies, and assist with conflict resolution and performance management.

Responsibilities

• Answering inbound phone calls as the first point of contact for employees and managers regarding Employee Relations matters
• Interpretation of HR policies and practices
• Conflict resolution and counseling on sensitive workplace issues
• Manager assistance with performance management, including corrective action
• Assists the implementation of employee relations programs, policies and procedures, keeping them in line with organizational policy and labor law legislation; helps develop positive management-labor relations to improve employee relations
• Providing support to employees and managers in dealing with general employee issues
• Developing, implementing and administering the management-labor relations area of HR in an effort to improve employee relations
• Formulating and recommending program goals in all areas of employee relations
• Maintaining open communication between management and employees and serving as a labor dispute mediator for problem resolution

Skills

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role
• Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
• No Required Certification(s)
• No Required License(s)
• Action Planning
• Client Counseling
• Conflict Resolution
• Employee Relations Investigations
• Human Resources Policies
• Labor and Employment Law
• Personnel Records

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service

Company Overview