[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company operating in the software and customer relationship management industry, focusing on helping businesses grow through effective customer engagement tools. The Customer Support Specialist role involves assisting customers in resolving technical and operational issues, ensuring they receive tailored solutions and support for their business growth.

Responsibilities

• Resolve customer issues via chat, email, and phone using internal troubleshooting tools
• Manage case ownership from initial contact through resolution
• Diagnose software problems using in-depth product knowledge and collaborate with product, engineering, and customer success teams
• Identify upgrade opportunities for existing customers
• Report, track, and monitor software bugs and issues
• Participate in ongoing training and development programs
• Work primarily weekday shifts with at least six weekend shifts annually; overtime and holiday shifts optional

Skills

• Comfortable with autonomous learning and investigative problem-solving
• Technical aptitude and familiarity with SaaS concepts
• Interest in developing knowledge of APIs, HTML, and CSS
• Experience or strong interest in customer service and enhancing customer experience
• Strong communication and writing skills, able to be clear, concise, and friendly
• Effective time management and organizational skills
• Willingness to learn and adapt in a fast-changing environment
• Basic understanding of internet and information technology concepts
• Familiarity with online tools such as Google Suite, JIRA, and browser developer tools

Benefits

• Base salary
• On-target commission (where applicable)
• Annual bonuses
• Equity participation
• Overtime pay

Company Overview