Note: The job is a remote job and is open to candidates in USA. AlgaeCal Inc. is a hyper-growth company focused on natural health, seeking a Customer Service Representative to support customers regarding their bone health. The role involves assisting customers through various mediums, processing orders, and maintaining records to ensure customer success.
Responsibilities
- Acting as a knowledge base for customers inquiries with respect to our products and their bone health
- Actively listening to customers and providing them with everything they need to make an informed decision about AlgaeCal
- Supporting our customers through a variety of mediums (email, phone)
- Processing orders and returns for customers
- Helping customers understand the results of their DEXA bone scans
- Updating the records of customer interactions, processing customer accounts, and filing documents. So yes, you’ll need to enjoy administrative tasks to thrive in this role
- But most importantly, setting our customers up for MAXIMUM SUCCESS
Skills
- Solid customer service background
- Passionate about natural health
- Expert at building rapport with customers
- Devoted to helping people find their 'aha moment'
- Organized
- Humble
- Critical and creative thinker
- Ability to support and inspire others
- Desire for feedback and improvement
- Brilliant multi-tasker
- Flexibility to work a fixed schedule including one weekend day
Benefits
- $55,000 starting salary with the opportunity to increase rapidly as training targets are met.
- A generous healthcare package
- Monthly team events and activities
- Flexible Stat Holidays with the option to bank days for later use
- Remote team building opportunities (Coffee Chats!)
- Supported professional development and continued learning through training and coaching.
Company Overview
AlgaeCal is a natural health supplements company that imports and distributes USDA certified organic plant calcium sourced from algae. It was founded in 2004, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 51-200 employees. Its website is https://www.algaecal.com/.