Note: The job is a remote job and is open to candidates in USA. Aviso is a leading wealth management organization dedicated to improving the financial well-being of Canadians. They are seeking a Customer Service Experience Representative to provide exceptional service and support to customers, ensuring a positive experience with their products and services.
Responsibilities
- Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner
- Provide exceptional customer experience, take initiative to find creative solutions that make each customer's experience feel personal
- Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook
- Drive continuous improvement by identifying, suggesting and actively participating in process improvement
- Understand and apply department operating policies and procedures
Skills
- Experience in a role where you were responsible for helping customers for over a year
- Experience in an inbound Contact Centre and/or a retail store
- Experience supporting business to business to consumer
- Technically savvy
- Fluent communication skills in English
- Ability to change as hours and schedules can change
- Experience in a digital company
- Post-secondary education in financial administration or services
- Completion of the Investment Funds Course (IFIC) or the Canadian Securities Course (CSC)
- Experience in the financial services industry
Benefits
- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health, dental and insurance benefits to meet the diverse needs of our employees
- Generous vacation time, fitness benefit, parental leave top-up options
- Matching contributions to our retirement program
- Commitment to the continuous improvement of our staff through learning & development and an education assistance program
- Regular social events to foster teamwork
Company Overview
Powerful Notifications for People, Apps, Devices and Services It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is http://avisohq.com.