Note: The job is a remote job and is open to candidates in USA. CarMax is the nation’s largest retailer of used cars, committed to providing an iconic customer experience. As a Customer Service Consultant, you will connect with customers to assist them through their car buying journey, ensuring a seamless transition from online to in-store purchasing.
Responsibilities
- Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
- Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
- Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
- Mentor others as your skillset expands
- Achieve sales targets while providing an iconic customer experience
- Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license
Skills
- Sales and customer service experience, in an area such as retail, is preferred
- Thrive in a fast-paced sales environment
- Good listening skills and a strong customer focus
- High level of self-motivation to achieve performance goals
- Strong written and verbal communication skills
- Ability to learn and master new technologies; strong computer skills
- Open availability for shifts that may include nights, weekends, and holidays
- Must be open to shifting schedules two times per year according to needs of the business
- Candidates must live within 100 miles or 1 hour of the Customer Experience Center (CEC) location
Benefits
- Paid sick, vacation, and holiday time
- Up to 48 hours of sick time per year
- Between 80 hours and 200 hours per year of vacation time after a 90 day waiting period
- 6 paid scheduled holidays per year plus 1 floating holiday
- Holiday Premium Pay
- Paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc.
Company Overview
CarMax provides an online platform for searching new and used cars, researching models, and comparing vehicles. It was founded in 1993, and is headquartered in Richmond, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.carmax.com.