Note: The job is a remote job and is open to candidates in USA. Empire Today is looking for a Customer Service Associate to join their fast-paced, growth-oriented team. The role involves answering incoming customer service calls, addressing and resolving customer complaints, and communicating with various teams to ensure customer issues are resolved in a timely manner.
Responsibilities
- Answer incoming customer service calls
- Promptly address and resolve customer complaints
- Communicate with installers, sales representatives, and order entry to resolve customer issues in a timely manner
Skills
- High School Diploma/GED required
- Minimum 1 year customer service experience
- Proficient in MS Word, Excel, and Outlook
- High speed internet is a must to accommodate working remote
Benefits
- Health benefits with quick enrollment – medical, dental, and vision.
- Paid training.
- Engaging team work – recognizing and rewarding your contributions.
- Professional development & career advancement opportunities.
Company Overview
Empire Today is a provider of installed home improvements. It was founded in 1959, and is headquartered in North Lake, Wisconsin, USA, with a workforce of 1001-5000 employees. Its website is http://www.empiretoday.com/.