Note: The job is a remote job and is open to candidates in USA. Universal Technical Institute, Inc. is seeking a remote Contact Center Specialist to support student inquiries and outreach campaigns. The role involves handling high-volume inbound and outbound calls, providing guidance on financial aid and program enrollment, and ensuring quality communication with students.
Responsibilities
- Handle high-volume inbound and outbound calls to support student inquiries and outreach campaigns
- Respond to student questions and assess financial status
- Understand and accurately address general questions regarding programs, enrollment, and financial aid
- Provide clear guidance on scheduling appointments, completing processes, or transferring to the appropriate team member
- Apply effective communication techniques to manage and resolve concerns professionally
- Work from activity queues in Dynamics CRM
- Document all interactions promptly and accurately, ensuring timely notifications to the appropriate Financial Aid personnel
- Ensure quality and consistency in student messaging
- Maintain a positive and professional tone across all communications
- Achieve daily, weekly, and monthly contact attempt goals for both inbound and outbound campaigns
- Other duties as assigned
Skills
- Must have a High school diploma or GED (required)
- Familiarity with CRM systems (e.g., Microsoft Dynamics), Zoom/Teams for video workshops and basic computer proficiency (required)
- Ability to use good judgment, problem-solving and decision-making skills
- Ability to maintain confidentiality and manage sensitive information with discretion
- Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
- One (1) years of customer service or call center experience (preferred)
- Experience in higher education, student services, or financial aid (preferred)
Benefits
- Paid Training
- Tuition Waiver : Tuition waiver for you AND eligible dependents (UTI and Concorde programs)
- Paid Time Off : Vacation, Sick, Flexible PTO, and Holiday pay
- Retirement Matching
- Paid Parental Leave : 4 weeks of paid for birthing and non-birthing parents
- Insurance Coverage : Competitive medical, dental, and vision plans
- Pet Insurance : through ASPCA
- Health Plan Enrollment : Begins the first of the month after one full month of employment
Company Overview
Universal Technical Institute, Inc., is a nationwide provider of technical education training for students seeking careers as professional automotive, diesel, collision repair, motorcycle and marine technicians, CNC machinists and Welders. It was founded in 1965, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 1001-5000 employees. Its website is https://www.uti.edu.