Note: The job is a remote job and is open to candidates in USA. Primerica is recognized as one of the best places to work, having received multiple accolades for its workplace culture and diversity. The Bilingual Customer Service Representative will answer telephone and written inquiries from clients and agents in both Spanish and English, while solving problems and performing research as needed.
Responsibilities
- Answers telephone inquiries from clients and agents in Spanish and English
- Protects the company’s authority to do business by complying with legal and ethical standards, policies and procedures
Skills
- Ability to successfully complete Life Technical training including classroom exam and phone assessment
- Previous customer service experience preferred
- Excellent verbal and written communication skills in Spanish and English
- Ability to organize and present facts in a clear and concise manner in both speech and correspondence
- Ownership mentality
- Good voice quality (clarity, tone, etc.)
- Reading comprehension
- Attention to detail
- Decision-making
- Confidentiality
- Problem Solving
- Excellent verbal communications
- Excellent written communication
- Reasoning
- Applied knowledge
- Sitting
- Speaking
- Hearing
- Writing
- Attendance
- Computer
- Headset
- Webcam
- Microsoft Office
- Internet systems (web browsers, email, etc.)
- Call Center components
- High speed internet
- PC or laptop with high speed capability
Benefits
- Day one health, dental, and vision insurance
- 401(k) Plan with competitive employer match
- Vacation, sick, holiday and volunteer time off
- Life and disability insurance
- Flexible Spending Account & Health Savings Account
- Professional development
- Tuition reimbursement
- Company-sponsored social and philanthropy events
Company Overview
Primerica is a financial services company that offers financial education, products, and services to their clients. It was founded in 1977, and is headquartered in Duluth, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://www.primerica.com.