[Remote] Bilingual Continence Care Consumer Advisor

Note: The job is a remote job and is open to candidates in USA. Coloplast is a leading medical device company focused on developing and marketing products for intimate healthcare needs. They are seeking a Bilingual Continence Care Consumer Advisor responsible for supporting and educating end-users, caregivers, and clinicians on Coloplast products and services.

Responsibilities

• Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics
• Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users
• Accurately and thoroughly document each end-user program enrollment in Coloplast systems per standard department procedures. Responsible for data quality, including self-audit of work
• Educate clinicians on Coloplast products in clinical setting by establishing and maintaining relationships with key clinicians
• Communicate with end-users and clinicians about intimate health care issues and anatomical functions in a mature and consultative manner
• Utilize available resources to stay current with industry developments and competitor's products, services and business activities
• Communicate and work as a team with the field sales representatives and consumer care team to ensure excellence service
• Complete monthly inbound and outbound call activity goals
• Other duties as assigned

Skills

• Associates or Bachelor's degree and / or a combination of at least 1 - 6 years' healthcare customer service/sales experience
• Bilingual in English & Spanish
• Ability to explain medical process and procedures while giving clear, concise, step by step direction over the phone
• Self-driven, to-the-point communicator
• Highly structured approach with attention to detail and proper documentation of all work
• Excellent verbal and written communication skills
• Intermediate computer skills in MS Excel, PowerPoint and Word
• Critical thinking and problem solving skills
• Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool
• Able to work well in cross-functional teams, independent, yet a team player
• Passionate about identifying the correct solution and improving the end-user's quality of life
• Ability to travel (approximately 10%)
• Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies
• Experience in a call center environment preferred
• Healthcare industry experience preferred

Benefits

• Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
• Access to company sponsored wellness programs and mental health resources.
• Paid leave of absence for qualifying events.
• Generous paid parental leave for both birthing and non-birthing parents.
• A competitive 401(k) plan with company match that vest immediately.
• Financial planning services to help you secure your future.
• Corporate discount programs for goods and services.
• Generous paid time off.
• Flexible work hours.
• Flexible work arrangement options to help you balance your personal and professional life may be available.
• Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
• A supportive work environment where everyone feels valued, and has a sense of belonging.
• Participate in team-building activities, volunteer opportunities, and company-sponsored events.
• Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.

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