[Remote] Associate Claims Examiner

Note: The job is a remote job and is open to candidates in USA. Symetra is a nationwide financial services company committed to assisting individuals in achieving their financial goals. They are seeking an Associate Claims Examiner to provide claims assistance, maintain reports, and communicate with customers regarding claims across various divisions.

Responsibilities

• Provide claims assistance as directed including sole responsibility for researching, recording, and reporting findings from DMF monthly runs across both life and retirement divisions
• Maintains individual life waiver of premium, individual disability income and various accelerated benefits reports and databases including monthly reviews and administration
• Prepares communication for initial death claims and follow-ups claims communications for our customers for at least two of the claims divisions
• Provides claims assistance by communicating with our customers both via written letters and verbal communication
• Acts as accuracy check for keying of ACH payments to customers and maintains both ingoing and outgoing communication coordination
• Prepares written communication for death claim notifications in at least two divisions
• Provides assistance with both written and verbal communication with our customers and serves as backup to claims examiners on telephones
• Perform peer reviews for staff, support Retain Asset Program and service as primary EFT Table N Entry coordinator
• Ensures compliance with internal and external regulations and maintains accurate and timely records including ensuring that customers are tracked and kept aware of their accounts
• Assist or service as back-up for monthly death master file review for IA, Deferred and Life products

Skills

• High school diploma or equivalent work experience, college degree a plus
• 1-3 years of cumulative, relevant experience
• Good written and verbal communication skills
• Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of 'broadband.'
• Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL
• Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up

Benefits

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.

Company Overview