Note: The job is a remote job and is open to candidates in USA. Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories. The Customer Data Analyst is responsible for providing data-driven insights to support customer marketing strategies aimed at increasing revenues and margins, utilizing data analysis tools and collaborating with stakeholders.
Responsibilities
- Quantify and summarize total brand customer audience performance and outcomes
- Complete comprehensive end-to-end analysis, from data collection and visualization to presentation of key findings and actionable insights
- Provide an objective source of truth to assess marketing campaigns and tactics
- Partner with stakeholders to set expected outcomes and goals for marketing campaigns and customer audiences
- Build effective relationships with core stakeholders – marketing, analytics, planning, promotions, corporate strategy
- Perform QA of data collection and recommend necessary fixes and updates; escalate high impact issues to leadership for resolution
Skills
- Bachelor's degree or related experience
- Minimum 1 year of data analytics, reporting, or other related experience
- Familiarity with querying languages, database structures and Microsoft Office Solutions, particularly Excel and PPT
- Expertise in SQL (Snowflake – preferred; SQL Server, etc)
- Experience with data visualization tools (Power BI – preferred; Adobe Workspace, Tableau, etc.)
- Excellent written and verbal communication skills
- Attention to detail with a strong focus on analytics
- Motivated with ability to thrive in a fluid and demanding environment
- Naturally curious, with a desire to dig deeper to find the why and identify key trends/ themes
- Expertise in Web Analytic tools (Adobe Analytics – preferred)
- Experience with presenting to leaders / partners
- Comprehensive understanding of e-commerce, usability principles and site technologies
- Ability to consolidate and package results and insights into well-organized, consumable presentations with actionable recommendations and strategies
Benefits
- Incentive bonus program
- 401(K) savings plan with company match
- Annual companywide review process
- Flexible spending accounts
- Medical, dental and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Access to fertility and adoption benefits through Carrot
- Access to mental health and wellness app, Headspace
- Paid Caregiver Leave
- Mobile Stipend
- Paid time off and one paid volunteer day per year, allowing you to give back to your community
- Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
- Seven associate wellness half days per year
- Merchandise discount on all of our brands
- Opportunities for career advancement, we believe in promoting from within
- Access to multiple Associate Resource Groups
- Global team of people who will celebrate you for being YOU!
Company Overview
Abercrombie & Fitch Co. It was founded in 1892, and is headquartered in New Albany, Ohio, USA, with a workforce of 10001+ employees. Its website is http://abercrombie.com.