[Remote] Ad Operations Specialist - Client Success

Note: The job is a remote job and is open to candidates in USA. USA TODAY Co., Inc. is a diversified media company focused on empowering and enriching communities. The Ad Operations Specialist - Client Success will work closely with account executives to manage orders and client communications, ensuring timely and high-quality creative asset production.

Responsibilities

• Assist with detailed client history reports, billing inquiries and rate requests as needed
• Manage insertion orders utilizing financial systems across multiple markets
• Communicate specs, inventory, availability, and deadlines to the Sales team, in addition, provide market specific information, such as date options, zoning options, special sections, etc
• Own the process of receiving, modifying and uploading creative assets including communication between client, sales and designers
• Work closely with sales executives to order multiple campaign tactics within deadlines and expected SLAs
• Communicate specs and collect creative assets and materials from clients
• Works as the liaison between the customer, account managers, account executives and designers in developing high-quality creative assets
• Communicates with customers on all ad production matters, including but not limited to deadlines, material needs, ad copy, proofs and corrections
• Generates clear layouts, provides style examples and assembles needed materials
• Review design quality and proofs to ensure quality and accuracy

Skills

• Strong communication and interpersonal skills
• Ability to effectively communicate with customers and team members
• Possesses strong organizational skills, ability to manage multiple tasks, prioritize effectively and meet deadlines
• Proficiency in Microsoft Office, including Excel, Outlook, and Word
• Some graphic design experience is beneficial but not required
• Adobe suite or graphic design experience is a plus

Company Overview