Note: The job is a remote job and is open to candidates in USA. 1Password is a rapidly growing company recognized for its innovative cybersecurity solutions. The Account Specialist, Growth plays a vital role in ensuring customer satisfaction and success for high-volume transactional customers by articulating the value of the product and fostering strong relationships.
Responsibilities
- Oversee a portfolio of clients, supporting users and prospects by understanding their goals and resolving pain points with our solutions
- Qualify leads, understand their business requirements, and manage the entire deal cycle from discovery through close (e.g organizing demos, providing proposals, ensuring successful onboarding handoff, etc.)
- Fostering and nurturing clients needs and leverage internal subject matter experts to ensure they are answered accurately and in a timely manner
- Proactively engage clients to assess customer experience and current usage of product, and identify upsell opportunities
- Collaborate with internal teams (Customer Success, Onboarding, etc.) to ensure timely deal closures
- Share client feedback and requirements with cross-functional teams (growth, marketing, operations, etc.) to ensure we're working on projects that support business goals and raise client satisfaction
- Monitor metrics and KPIs (activity metrics, time to close, average deal size, etc.) and take action on any trends observed
- Utilize Salesforce to accurately manage, track, and report sales activities and results
Skills
- 1+ years in a Sales, Account management, Customer success, or related role preferably in a SaaS environment
- Proven ability to effectively manage a pipeline with consistent performance against various sales metrics (revenue quota, sales target, etc)
- Ability to thrive in a fast-paced environment and adapt to changing priorities and demands
- Create and deliver compelling sales presentations to prospective clients to achieve sales goals
- Strong communication skills with a demonstrated ability to articulate complex technical terms in a digestible way
- Demonstrated experience handling a high volume of inbound customer inquiries through various channels (e.g, phone, email, and chat)
- Strong organizational skills with a proven ability to manage multiple priorities simultaneously, ensuring Customer issues are resolved in a timely manner
- Strong interpersonal skills with a demonstrated ability in building customer relationships
- Experience with 1Password or other password managers
- Experience with Salesforce, Gainsight etc. or related
Benefits
- Health
- Dental
- 401k
- Generous paid time off
- Equity grant
- Maternity and parental leave top-up programs
- Generous PTO policy
- Four company-wide wellness days
- Company equity for all full-time employees
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Employee-led inclusion and belonging programs and ERGs
- Peer-to-peer recognition through Bonusly
Company Overview
1Password operates as a password manager for documents, credit card information, and addresses. It was founded in 2005, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://1password.com.