Note: The job is a remote job and is open to candidates in USA. WM is a company focused on generating shareholder value through customer retention strategies. The Account Executive II will manage relationships with Small/Medium Business customers to achieve retention goals and grow revenues through proactive outreach and account management.
Responsibilities
- Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships
- Align Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills
- Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills
- Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues
- Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority
- Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate
- Use Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools)
- Prepare reports as needed and/or handle general administrative duties as appropriate
Skills
- High School Diploma or GED (accredited)
- 1 year WM experience or 5 years of business-to-business account management at a proficient level
- Prior inside sales experience, cold calling and prospecting
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Company Overview
WM is North America's leading provider of integrated environmental solutions. It was founded in 1968, and is headquartered in Houston, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.wm.com/.