Reimbursement Specialist - Appeals

About Us

Would you like to be part of a fast-growing team that believes no one should have to succumb to viral-mediated cancers? Naveris, a commercial stage, precision oncology diagnostics company with facilities in Boston, MA and Durham, NC, is looking for a Reimbursement Specialist - Appeals team member to help us advance our mission of developing and delivering novel diagnostics that transform cancer detection and improve patient outcomes. Our flagship test, NavDx, is a breakthrough blood-based DNA test for HPV cancers, clinically proven and already trusted by thousands of physicians and institutions across the U.S.

Opportunity

We are looking for a conscientious, detail-oriented Reimbursement Specialist – Appeals to join our team and support post-submission reimbursement activities. While Naveris partners with an outsourced RCM vendor, this role focuses on denials management and appeals to ensure accurate reimbursement across Medicare, Medicaid, and commercial insurance plans.

Job Responsibilities

Reporting to the Reimbursement Supervisor – Back End, this role supports the Reimbursement department with a focus on claims denials, underpayments, and appeals resolution. This position is responsible for investigating denials, preparing and submitting appeals, and following up with payers to ensure timely and accurate reimbursement.

• Manage various denial types that may result in low-pay appeals, Level 1 appeals, and Level 2 appeals
• Prepare higher-level appeals for leadership review and submission when required
• Review and interpret Explanation of Benefits (EOBs) to determine contractual allowances and identify root causes of denials
• Contact insurance companies and utilize payer portals to investigate denials, determine next steps, and perform appeals follow-up
• Submit corrected claims and appeals in accordance with payer guidelines and timelines
• Maintain accurate documentation of denials, appeals actions, and payer communications
• Assist in developing and maintaining payer-specific appeals workflows and documentation
• Communicate with patients and providers regarding appeals-related billing questions, EOBs, and financial responsibility in complex or escalated cases
• Critically assess challenging situations and escalate to the Supervisor or leadership when appropriate
• Maintain a strong understanding of the end-to-end reimbursement lifecycle and how appeals impact revenue outcomes
• Utilize systems, tools, and vendor resources to support appeals activities efficiently
• Prioritize multiple concurrent appeals and operate with a sense of urgency
• Ensure compliance with all applicable billing regulations and company policies, including HIPAA
• Comply with all Federal and State regulations related to billing and reimbursement
• Fully remote role (U.S.-based) with occasional travel for trainings, meetings, or on-site presence at headquarters.
• Travel requirement: up to 5%.

Requirements

• 4+ years of experience in reimbursement, denials management, or revenue cycle management within a diagnostics company, laboratory, or commercial payer environment
• Bachelor’s degree or equivalent experience
• Experience with Xifin, Quadax, or Telcor preferred
• Strong understanding of medical benefit structures, including Federal, State, PPO, HMO, and indemnity plans
• Working knowledge of CPT, ICD-10, and HCPCS coding, as well as LCD/NCD coverage and reimbursement guidelines
• Proven ability to analyze denials, identify root causes, and resolve issues effectively
• Strong attention to detail, judgment, and follow-through
• Excellent verbal and written communication skills with a customer service mindset
• Strong troubleshooting, organizational, and time-management skills
• Ability to adapt to changing business needs
• Self-starter who can work independently

Compliance Responsibilities

Health Insurance Portability and Accountability Act (HIPAA) is a federal law that describes the national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. All roles at Naveris require compliance with legal and regulatory requirements of HIPAA and acceptance and adherence to all policies and standards at Naveris. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete HIPAA training when joining the company.

Why Naveris?

In addition to our great team and advanced medical technology, we offer our employees competitive compensation, work/life balance, remote work opportunities, and more!

Naveris is an Equal Opportunity Employer

Naveris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We don’t just accept differences - we celebrate and support them. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.