<p><strong>Sr. AV/VC Operations Lead – US Region</strong></p><p><br></p><p><strong>Love tech? Lead people? Fix things before anyone notices they’re broken?</strong></p><p>This is your chance to own the meeting experience across an entire region.</p><p><br></p><p>We’re hiring a <strong>hands-on AV/VC Operations Lead</strong> to keep collaboration spaces across the <strong>US & LATAM</strong> running seamlessly. You’ll lead a small team, stay close to the tech, and act as the trusted point of contact for operations, performance, and continuous improvement.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Lead and mentor a small, distributed team (US & LATAM)</li><li>Stay hands-on with installs, configs, and troubleshooting</li><li>Own day-to-day AV/VC operations and service delivery</li><li>Manage incidents, vendors, and escalations</li><li>Run customer “state of environment” calls & reports</li><li>Drive uptime, performance, and continuous improvement</li></ul><p><br></p><p><strong>What You Bring</strong></p><ul><li>5+ years AV/VC experience in enterprise environments</li><li>Strong hands-on expertise with Microsoft Teams Rooms (Windows + Android)</li><li>Leadership or team lead experience</li><li>Confident troubleshooting across AV, control systems & networks</li><li>AVIXA certification (CTS, CTS-I or equivalent)</li><li>Experience with tools like ServiceNow or similar</li><li>Experience in AV Operations Lead or AV/VC Operations Manager roles</li><li>Spanish/Portuguese Communications skills are a bonus!</li></ul><p><br></p><p><strong>What Success Looks Like</strong></p><ul><li>High room uptime & smooth meeting experiences</li><li>Fast, effective incident resolution (low MTTR)</li><li>Strong SLA performance across multiple regions</li><li>Fewer repeat issues through proactive fixes</li></ul><p><br></p><p><strong>Ready to take the lead and make meetings effortless? Apply now.</strong></p>