Citizens Energy Group is seeking a Receivables Management Specialist I to join their team. This role involves performing credit and collections activities to improve collections on outstanding receivables and reduce bad debt, along with processing various customer requests and managing exceptions in the Customer Information System.
Responsibilities
- Process credit and collections transactions by completing Customer Information System and Contact Center requests related to payment transfers, receivable transfers, refunds, budget corrections, and deposit adjustments
- Improve receivables and reduce bad debt by reviewing, analyzing, and resolving misapplied and unposted customer payments
- Complete and analyze recurring reports to support cash flow improvement and bad debt reduction
- Participate in ongoing employee training and development activities
- Perform other duties as assigned
Skills
- High School Graduate or equivalent
- Proficient in the use of a personal computer and standard business software applications
- Effective written and verbal communication skills
- Ability to manage multiple tasks, meet deadlines, and work effectively in a high-volume, transaction-driven environment
- Knowledge of the IURC Administrative code for gas, water, and wastewater
- Knowledge of Citizens Terms and Conditions for Citizens Gas, Citizens Water, Citizens Wastewater Authority, Westfield Gas, Westfield Water, Westfield Wastewater, Steam and Chilled Water
- Knowledge of Citizens Customer Information System
Benefits
- Health, Dental & Vision
- Defined Benefit Pension Plan
- 401(k) Retirement Plan with company match
- Short Term Incentive Pay (STIP) Plan
- Health Savings Account (HSA) with company contribution
- Wellness Program
- Adoption and tuition assistance
- Employee Credit Union
- PTO and Paid Holidays
- Flexible Hybrid Work Schedule
Company Overview
Citizens Energy Group is a public trust that provides natural gas, thermal energy, water, and wastewater services. It was founded in 1887, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 1001-5000 employees. Its website is https://www.citizensenergygroup.com/.