This position is remote and based in Minneapolis, MN. Drive hotel performance and consistency through standards evaluations and quality processes in an assigned regional area for both: Franchise and CMH (Company Managed) hotels. Analyze guest feedback to identify areas of opportunity. Consult with hotel management and develop action plans by reviewing available data and recommending strategies for improvement. Support growth initiatives by delivering real time data from the field.
Your day to day
Work with assigned portfolio of hotels to evaluate and document product quality levels through the use of the standardized Standards Evaluation process and software.
Schedule and conduct onsite visits with focus on hotel openings, standards Evaluations and re-visits in order to measure overall quality and consistency levels pertaining to brand standards, life safety, cleanliness, physical condition and design and construction.
Schedule and conduct Specialized Visits:
De-identification visits of hotels no longer in the system, to meet stipulations in the License Agreement
Incident reports to record physical damage and potential health concerns
Construction visits to deliver real-time data regarding building progress
Guest satisfaction focused visits to increase hotel performance
Participate in any assigned projects
Consult with hotel management and/or ownership on opportunities to drive consistency, improve physical condition and service levels.
Develop action plans as a guide for hotel management/ownership; listing any opportunities and actions required for improvement along with target dates for completion.
Prepare and provide short recap to internal business partners, recapping the hotel visit, findings and recommendations.
What we need from you
Bachelor's Degree in Business, Hospitality Hotel Administration, or a relevant field of work, or an equivalent combination of education and work-related experience.
Minimum 3 to 5 years progressive work-related experience in hotel operations or equivalent preferred. Demonstrating proficiency in multiple disciplines/processes related to the position.
Demonstrate clear and concise communication skills, including adapting both verbal and written communication to the needs and level of the audience. Required to use consultative and persuasive communication skills to effectively implement programs or resolve compliance issues with hotel owners/operators.
Demonstrate working knowledge of personal computers; including Microsoft applications (Word, Excel, PowerPoint, Outlook, SharePoint etc.).
Demonstrate ability to effectively schedule appointments and travel to maximize efficiency and minimize cost.
Demonstrate strong problem solving and time management skills.
Demonstrate the ability to maintain a consistent, high quality customer-focused orientation, and to respond to individuals in a manner and timeframe promised.
Knowledge and understanding of quality standards and hotel operations or similar environment preferred.
Attention to detail and ability to manage multiple tasks required.
Travel - 100%
Location – This job is primarily remote. The selected candidate should reside in or near Minneapolis, MN.
The salary range for this role is $46,226.00 to $73,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.