Property Claims Specialist Field I

Mercury Insurance is dedicated to helping people restore their lives when unexpected events occur. They are seeking a Property Claims Specialist Field I to investigate and resolve homeowner claims of minor to moderate complexity, ensuring exceptional customer service throughout the process.

Responsibilities

• Investigate and resolve Homeowners claims of minor to moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes
• Ability to perform field inspections at least 50% of work time. (company car provided) This will involve travelling to our customers’ home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims
• Ability to handle virtual claims. Must have ability to use imagery, and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed
• Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate
• Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval
• Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements
• Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion
• At times may direct, monitor, and review files handled by independent adjusters to conclusion
• Other functions may be assigned

Skills

• Bachelor's degree preferred or equivalent combination of education and experience
• Valid driver's license is required
• Ability to obtain state specific property claims licensing, as required
• Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both
• Have prior experience using estimating software like Xactimate
• Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation
• Are known for clear and professional communication, both written and verbal
• Possess the ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims
• Have a passion for outstanding customer service
• Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate
• Be comfortable with and adaptable to new technology and business tools
• Be able to seamlessly transition between various methods of inspection, including physical, video, or photo, to write a damage estimate
• May include climbing ladders to inspect roofing or attic space and inspection of crawl spaces
• Ability to lift and carry up to 50 pounds
• Possess strong organizational, time management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes
• Be able and willing to work flexible work shifts and may be asked to work overtime, as needs arise
• Drive to and from multiple locations and occasionally outside of normal business hours
• Are bilingual and/or have prior military experience is a plus
• 1-3 years equivalent industry experience is preferred

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Company Overview