Acuity is seeking a Property Claims Specialist responsible for conducting prompt initial claim visits and regular follow-ups as needed. This field-based role involves frequent in-person investigations to ensure thorough documentation of facts, preservation of evidence, and accurate statements of loss. The Specialist will assess coverage and evaluate exposure throughout the claim lifecycle, identify subrogation opportunities, and coordinate efficient recovery efforts. They will manage litigated files in collaboration with defense counsel, engage with external experts, and leverage available technology and resources to support claim resolution. Additionally, the role includes mentoring other claims personnel and maintaining all required licenses and continuing education. While Tennessee is the preferred location for this role, we are open to considering qualified candidates from other locations.
Internal deadline to apply: April 15th, 2026
ESSENTIAL FUNCTIONS:
- Organizes work and arranges for immediate contact with all pertinent parties surrounding claim assignment. Promptly perform initial site visit with regular follow up visits, utilizing experts as necessary to expedite the claim process and reduce exposure.
- Completes a thorough investigation to determine coverage, assess liability and evaluate damages. Set reserves in accurate and timely manner reviewing as the claim develops.
- Make prompt claim advances and ACV payments to insureds. Review and pay vendor/expert invoices within 14 days of receipt if not sooner.
- Generate a Statement of Loss and update regularly as the claim develops.
- Files should be regularly and accurately documented with factual information. This includes updating log notes with summaries of activities and communication which should occur every 30 days. Copies of all documents and communication is to be sent to imaging. Documentation is not to be saved in alternate locations but for duplication for adjuster convenience.
- Identifies and pursues all subrogation opportunities in cost effective manner.
- Employs customer service concepts and requirements.
- Identifies potentially fraudulent claims and promptly refer them to the SIU. Collaborate with SIU in such circumstances.
- Maintains a sense of urgency while implementing proactive claim handling plans and procedures.
- Properly and effectively utilizes sound judgment, discretion and settlement authority to resolve claims through negotiation, settlement or denial.
- Handles all claims as assigned, including claims in other districts as requested.
- Maintains positive and respectful attitude.
- Always represents Acuity in a professional manner.
- Maintains company property in good working order, requests new equipment and secures authorization for repairs.
- Maintains working relationship with Sales, Underwriting, and Loss Control in securing and giving information on claims and regarding the risk desirability of insureds.
- Supervises and directs defense attorneys in preparing a case for trial, including attending mediations and depositions.
- Regular and predictable attendance.
- Performs other duties as assigned.
EDUCATION:
College degree or equivalent.
EXPERIENCE:
Minimum 5 –10 years of claims handling experience or equivalent relevant property or construction experience. Experience to be supplemented with relevant property or insurance designations and training.
OTHER:
- Knowledgeable in all matters relating to property claims practices, policies and procedures.
- Excellent written and verbal communication skills.
- Organizational and time management skills.
- Advanced understanding of state statutes, case laws, and property appraisal and litigation.
- Customer service oriented.
- Efficient use of laptop and associated software, including e-mail, word processing, and claims related software.
- Work independently and collaboratively with others.
*Acuity does not sponsor applicants for U.S. work authorization.*
This job is classified as exempt.
The salary range for this position is $95,000-$135,000 annually. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities.
For this role, Acuity offers a comprehensive benefits package, including a generous 401(k) contribution, medical, dental, vision, life and disability insurance, paid time off, an Employee Assistance Program, and more. A full description of benefits and eligibility will be provided to candidates during the hiring process.
We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
If you have a disability and require reasonable accommodations to apply or during the interview process, please contact our Talent Acquisition team at [email protected]. Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.