Job Title: Remote Patient Coordinator (Full-Time)
Location: 100% Remote.
Company: NOVA Plastic Surgery & Dermatology
Position Summary
NOVA Plastic Surgery & Dermatology is hiring a full-time Remote Patient Coordinator to function as a centralized call center for all inbound patient communication. This role owns first contact with new and existing patients across phone, webchat, and online leads, with a clear objective: convert every qualified inquiry into a scheduled consultation.
This is a revenue-driving role. Performance is measured by speed, accuracy, and conversion.
Core Responsibilities
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Answer all inbound phone calls without delay
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Respond to webchats, online forms, and digital leads in real time
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Convert inquiries into booked consultations using structured protocols
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Schedule patients into correct appointment types based on services
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Enter and manage all lead activity inside CRM
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Execute follow-ups on missed calls, unconverted leads, and incomplete bookings
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Maintain precise documentation of all interactions
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Escalate clinical or complex questions appropriately
KPIs
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100% call answer rate during scheduled hours
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Lead-to-consult conversion rate
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Speed to response across all channels
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Daily consults booked
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CRM accuracy and task completion
Requirements (Mandatory)
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Direct experience in plastic surgery, dermatology, or medical aesthetics
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Prior role in patient coordination, call center, or consult booking within aesthetics
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Strong understanding of aesthetic treatments and patient flow
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Proven ability to convert leads into booked consultations
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Experience working in a CRM (GoHighLevel, Nextech, Salesforce, or similar)
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High-volume call handling with consistent performance
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Clear, confident communication and control of the call
- Must be able to work during EDT time zone with hours from 9am- 6pm
What Success Looks Like
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No missed calls
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Immediate engagement with every lead
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High conversion from inquiry to consult
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Accurate scheduling aligned with services and provider availability
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Full command of company services and positioning
Compensation
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Hourly base: $22–$28/hour (based on experience)
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Performance bonus tied to consult volume and conversion rate
Schedule
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Full-time
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Must align with clinic hours, including evenings and weekends
About NOVA Plastic Surgery & Dermatology
A multi-location aesthetic practice in Northern Virginia offering surgical and non-surgical solutions. The model is built on guiding patients to the right treatment, not selling a single service.