Pharmacy Customer Service Associate - Retail Health & Wellness Support (Up to $25/Hour) - Full-Time Position

Join arenaflex: Where Healthcare Meets Exceptional Customer Service

Are you passionate about helping others and looking for a rewarding career in the healthcare industry? arenaflex is seeking a dedicated and customer-focused Pharmacy Customer Service Associate to join our growing team. As one of America's leading healthcare and retail companies, arenaflex has been serving communities for over a century, providing essential pharmacy services, health and wellness products, and exceptional customer care. We believe that every interaction is an opportunity to make a positive impact on someone's day, and we're looking for individuals who share this commitment to excellence.

At arenaflex, we understand that our success is driven by the dedication and professionalism of our team members. That's why we offer competitive compensation, comprehensive benefits, and opportunities for growth and development. If you're ready to embark on a fulfilling career in a supportive and dynamic environment, we invite you to apply for this exciting opportunity.

Position Overview

As a Pharmacy Customer Service Associate at arenaflex, you will play a crucial role in delivering exceptional customer experiences while supporting our pharmacy operations. This position requires a unique blend of interpersonal skills, attention to detail, and a commitment to patient safety and satisfaction. You will be the friendly face that greets customers, the efficient register operator who processes transactions accurately, and the supportive team member who assists our pharmacists in delivering top-quality healthcare services.

This is a full-time position offering up to $25 per hour, with flexible scheduling including evenings and weekends. Whether you're a recent graduate looking to start your career or an experienced professional seeking new challenges, arenaflex provides the training and support you need to succeed.

Key Responsibilities

Customer Experience Excellence

• Greet and engage customers warmly, offering prompt and courteous assistance with products and services
• Resolve customer issues and answer inquiries professionally to ensure a positive shopping experience
• Model exceptional customer service best practices, including friendly greetings, eye contact, and genuine helpfulness
• Recommend items to customers and suggest complementary products to enhance their purchase
• Settle client concerns and complaints with patience and efficiency, ensuring customer satisfaction

Point of Sale Operations

• Process customer purchases accurately on the designated sales register
• Collect payments and provide correct change efficiently
• Handle voids, returns, delays, refunds, and exchanges as needed
• Guide customers to appropriate store sections, particularly the Over-The-Counter (OTC) walkway, to assist with product location
• Maintain clean, well-organized counters and retail displays

Pharmacy Support Functions

• Assist the pharmacist, under direct supervision, in accordance with state and federal regulations
• Utilize pharmacy systems to obtain patient and medication information accurately
• Process prescriptions by retrieving, counting, and pouring pharmaceutical medications
• Verify medication accuracy and check for potential drug interactions
• Support pharmacists in scheduling and maintaining pharmacy workflow
• Report prescription errors immediately to the on-duty pharmacist and follow company policies regarding pharmacy errors and Quality Improvement Programs
• Adhere to the company's Good Faith Dispensing policies during all prescription dispensing activities
• Handle calls that do not require the personal attention of the pharmacist, including physician inquiries
• Process manual claims for third-party prescription program services efficiently

Inventory Management

• Perform inventory counts and maintain accurate records as directed
• Check in and price stock as required or as instructed by management
• Support pharmacy division inventory management activities, including ordering, unloading, checking, and storing medication shipments
• Maintain knowledge of company asset security procedures
• Report warehouse overages, shortages, order errors, or damaged goods including prescription medications
• Ensure compliance with state and local regulations regarding controlled substances

Store Operations and Merchandising

• Build and maintain displays, including promotional, seasonal, and sale merchandise
• Complete resets and corrections as directed
• Assist with food item division and product positioning according to company procedures
• Support inventory rotation using the First-In-First-Out (FIFO) method
• Demonstrate working knowledge of store systems and equipment

Additional Services

• Provide customer service in the photo area, including digital passport photo services, banner printing, and creative machine operations
• Handle online pickup responsibilities, including monitoring orders in Picture Care Plus, picking items, and delivering orders to customers as they arrive
• Assist with internal and external maintenance to ensure a clean, tidy, and professional store appearance
• Complete special projects and other assigned tasks as directed

Training and Self-Development

At arenaflex, we invest in our employees' growth and professional development. As part of this commitment, you will have access to comprehensive training programs designed to enhance your skills and knowledge in healthcare and pharmacy services.

• Acquire and maintain PTCB (Pharmacy Technician Certification Board) certification through the designated training program and/or state-required certification
• Attend training sessions and complete required learning modules as assigned by supervisors
• Pursue continuing education credits to maintain current knowledge of healthcare and pharmacy advancements
• Stay informed about the latest news and developments in the healthcare industry

Essential Qualifications

• Language Proficiency: Must be proficient in reading, writing, and speaking English (except in Puerto Rico)
• Availability: Willingness to work a flexible schedule, including evenings and weekend hours
• Education: Bachelor Degree preferred, but equivalent experience will be considered
• Communication Skills: Excellent interpersonal skills with the ability to interact positively with customers and team members
• Attention to Detail: Strong ability to process information accurately and maintain precision in all tasks
• Customer Focus: Genuine desire to help others and provide exceptional service

Preferred Qualifications

• Six months or more of experience in a retail environment
• Previous work experience in a pharmacy or healthcare setting
• Strong mathematical skills for accurate prescription filling, including counting, measuring, and weighing medications
• Proficient computer skills and familiarity with point-of-sale systems
• Knowledge of store inventory control procedures
• PTCB certification or willingness to obtain certification
• Understanding of state and federal pharmacy regulations

Skills and Competencies

To thrive in this role, you should possess the following key skills and competencies:

• Customer Service Excellence: Ability to create positive interactions and resolve issues effectively
• Communication: Clear and professional verbal and written communication skills
• Problem-Solving: Capability to address customer concerns quickly and efficiently
• Teamwork: Collaborative approach to working with colleagues and supporting team goals
• Adaptability: Flexibility to handle changing priorities and busy environments
• Reliability: Dependability and consistency in attendance and performance
• Integrity: Commitment to ethical practices and compliance with company policies
• Technical Aptitude: Comfortable learning and using various computer systems and technology

Career Growth Opportunities

At arenaflex, we believe in promoting from within and providing our employees with clear pathways for career advancement. As a Pharmacy Customer Service Associate, you'll gain valuable experience in healthcare retail, customer service, and pharmacy operations that can serve as a foundation for numerous career paths within our organization.

Many of our current managers and senior leaders started in entry-level positions and worked their way up through dedication and hard work. With arenaflex, you could advance to roles such as:

• Senior Pharmacy Technician
• Shift Lead
• Store Manager
• Pharmacy Manager
• District Manager
• Corporate Positions in Operations, Training, or Healthcare Management

We offer robust professional development programs, mentorship opportunities, and tuition assistance for those looking to further their education and advance their careers.

Work Environment and Culture

arenaflex is committed to fostering a diverse, inclusive, and supportive work environment where every team member feels valued and respected. We believe that our differences make us stronger, and we're proud to be an equal opportunity employer.

Our culture is built on core values that guide everything we do:

• Patient First: We prioritize the health and well-being of our customers above all else
• Innovation: We embrace new ideas and technologies to improve our services
• Integrity: We conduct our business with honesty, transparency, and ethical standards
• Collaboration: We work together as one team to achieve our goals
• Excellence: We strive for the highest quality in everything we do

You'll find that arenaflex is more than just a workplace – it's a community where you can grow, learn, and make a meaningful difference in people's lives every day.

Compensation and Benefits

arenaflex is committed to providing competitive compensation and comprehensive benefits to support our employees' well-being and financial security.

Competitive Pay

• Starting hourly rate of up to $25 per hour
• Overtime pay eligibility
• Annual performance reviews with potential for increases

Health and Wellness Benefits

• Medical, dental, and vision insurance coverage for eligible employees
• Prescription drug discounts – as a healthcare company, employees receive discounts on prescription medications and over-the-counter drugs
• Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families
• Wellness programs designed to promote employee health, including fitness challenges and health screenings

Financial Security

• 401(k) retirement savings plan with employer matching contributions
• Life insurance coverage
• Disability insurance

Time Off and Work-Life Balance

• Paid Time Off (PTO) for holidays, vacations, and sick days
• Flexible scheduling options based on job role and business needs
• Employee discounts on products and services sold at arenaflex stores

Professional Development

• Comprehensive training programs
• Opportunities for career advancement within the company
• Continuing education support
• Tuition assistance for eligible employees

Why Join arenaflex?

When you join arenaflex, you become part of a legacy that spans over a century of serving communities across America. Founded in Chicago in 1901, arenaflex has grown to become one of the largest and most trusted healthcare retailers in the United States. We offer a wide range of products and services, including prescription drugs, over-the-counter medications, health and wellness products, beauty items, photo services, and more.

At arenaflex, you'll have the opportunity to:

• Make a positive impact on your community by helping people access essential healthcare services
• Develop valuable skills in a growing industry
• Work with a diverse team of passionate professionals
• Access comprehensive benefits and competitive compensation
• Build a long-term career with advancement opportunities
• Enjoy flexible scheduling that supports work-life balance

How to Apply

If you're ready to take the next step in your career and join a team that values excellence, integrity, and patient care, we encourage you to apply today! Visit our careers page to submit your application and learn more about this exciting opportunity.

At arenaflex, we welcome applicants from all backgrounds and experiences. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.

Join arenaflex and start your journey toward a rewarding career in healthcare today!