About Our Company and Team
At Prudent Pet Insurance Agency, we want our pets to enjoy great health and receive the best medical care possible throughout their lives. Like so many people today, we consider our pets to be members of the family and want to do whatever it takes to keep them safe.
Knowing your options when it comes to pet insurance policies means you can protect your pet, your finances, and your overall pet care experience. That's why we offer policies that are easy to understand, easy to buy and easy to use. And what makes us truly unique is an outstanding, caring, and diverse team that allows us to provide the best of everything to our policy holders.
We provide nationwide, customer centric service and are looking to grow our team with those that are as passionate about pets as we are. We are searching for those with stellar personalities, unique perspectives, and those who understand the value of teamwork - all with the focus of pet health at top of mind.
We do what we love, and we love what we do! Join the #PrudentPetFam and help our policy holders keep their promise to their pets.
Why Prudent Pet?
If you are looking for a fast, fun, dynamic company that thrives on team involvement, pet passion, and fostering creativity, you have found your dream job. What do we offer in return? Plenty, but check out some highlights below:
- Base Salary
- Generous benefits package including medical, dental and vision
- An immediate PTO bank to use as well as flexible schedules
- Employee discount on your pet insurance
- Opportunities for sharing your knowledge and experience across the entire organization
- A seat in a small, fast-growing company with opportunities for growth, leveraging your creativity, and promotions from within.
- Being a part of an inspiring, brilliant, entertaining, highly efficient and productive culture that you can find nowhere else
This is a career to get excited about!
About The Role – Junior Licensed Claims Adjuster & Claims Customer Support Specialist – Remote Position
We are looking for someone with some pet insurance claims experience and veterinary experience to work within the claims team at Prudent Pet. This role will be a 50/50 split between claims customer service related items and adjusting/processing pet insurance claims.
The right candidate has knowledge of the insurance claims process, is an expert at communicating with both policy holders and veterinary staff, is extremely organized, and has strong analytical and problem-solving skills. This is a great opportunity for one who is naturally curious and has a knack for figuring out the best processes and procedures for accurately reviewing medical records and invoices.
Core Responsibilities
- Communicate professionally with external partners (e.g., veterinary offices, breeders, adoption agencies) to request and verify information
- Assists our claims team by answering inbound policy holder calls, explaining claim determinations, processing orthopedic waivers, and educating coverage details with clarity and empathy
- Assist the claims team with medical record retrieval, document processing, and Freshdesk ticket management
- Adjudicate pet insurance claims in accordance with policy terms, limits, and timelines
- Evaluate and resolve claim issues with accuracy and efficiency
- Manage end-to-end claims processing within the claims system
- Prepares and provides reports to management as requested
- Identify opportunities to improve claims processes and operational efficiency
- Ask customers for reviews and referrals
- Performs all other duties as assigned
Principal Working Relationships
- Reports directly to the Claims Manager
- Strong working relationship with Claims, Service and Sales Teams
- Frequent communication with senior leadership
- Other key home office employees
Qualifications
Licensure
- Independent Adjuster License preferred
Experience
- At least one year of pet claims experience preferred
- At least three years of customer service experience preferred
- At least five years of Vet Tech experience required
- It is critical that this person be flexible and can mold and adapt their processes as we continue to determine efficiencies
- Must possess a can-do attitude, one who is willing and able to go above and beyond, a true team player
- Must be an expert communicator with the ability to build relationships, both over the phone and over messaging platforms like email, text, MS Teams messages.
- Positive, patient person, with exceptional reading comprehension skills who can work both independently and toward team goals
Core Competencies
Based upon the responsibilities outlined, candidates should possess the following core competencies:
- Achievement Orientation-the capacity to be energized and excited by challenging goals and a concern for surpassing a standard of excellence. It is reflected in a true sense of competitiveness and drive for results. At its highest level, it is reflected in a strong desire to win in the most challenging of circumstances.
- Disciplined Action-acting proactively, which includes going beyond what is required for the job. It includes a willingness to act decisively and boldly to drive the business forward and attain exemplary levels of production.
- Relationship Development-demonstrate an ability to develop and maintain a large volume of divergent business relationships over the course of time. These relationships should result in multiple sales of Prudent Pet products identified in the business plan
- Team Alignment-the ability to provide a sense of cohesiveness, identity and purpose to a work group, which helps to inspire motivation among its members toward a common goal. At its highest level, it means demonstrating an understanding of group process and fostering a working climate of inclusion while leveraging individuals unique capabilities to enhance overall group effectiveness.
- Organizational Influence-the ability to define and execute a plan in a compelling manner in order to foster consistent understanding across a wide group of individuals. It includes harnessing an understanding of one's audience to win support for a proposed initiative, building broader acceptance and generating enthusiasm for and ownership of challenging objectives.
- Balancing Interests-the ability to recognize, manage and resolve the issues which emerge between groups with competing interests and needs. At its highest level, it is reflected in an understanding of the root causes of conflict between various constituencies within a situation and the ability to find ways to seek compromise and develop solutions that will ensure sales success.
- Collaborating With Others-the ability to create and sustain positive working relationships with others. It includes taking the initiative to establish relationships and strengthen them through repeated contact and generating trust and respect though the exchange of ideas and sharing of information. In addition, it suggests a personal commitment to establishing an optimal working environment.
- Professionalism- the ability to conduct business in a consistently professional manner. Being able to demonstrate integrity, honesty and enthusiasm at all times
- Time Management- the ability to carry out multiple products selling strategies simultaneously and achieve or exceed sales goals in each product category. Demonstrate a willingness to put in the hours necessary to succeed at a high level.
- Respect for Diversity- Supports a culture of diversity by fully utilizing the potential of all employees regardless of background or ethnicity. Will treat all employees, customers, and vendors with dignity and respect.