Schurz Broadband Group is hiring an NOC Analyst 1 to join their team. The NOC Analyst 1 is responsible for monitoring network elements, troubleshooting network events, following appropriate steps in escalation/SLA adherence, and expedient communication to all required stakeholders. This position will also be responsible for maintenance of documentation, heavy data collection, and providing analysis/reporting on required metrics and incidents.
Title: NOC Analyst 1
Location: Remote in the following states: NE, AZ, FL, TX, SC, PA, WV, VA, MD, KY, MN, NC, CO, GA, IN
Rate: $21.63 to $22.60 per hour
Full-Time/Part Time: Full-Time
Reporting to: Sr. NOC Manager
Primary Responsibilities Include:
- Monitor all essential and available elements within the network for degradation that are or could be potential customer and/or infrastructure impacting issues
- Act as first alert response for incident identification to resolution
- Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner
- Follow all proper escalation protocols with gross attention to detail and timing
- Coordinate communication to customers as dictated and all other stakeholders. This may be through social media, Network Status Maps/Pages, Text, Calls, or other prescribed methods
- Gather all applicable data for analytics
- Provide reporting on analytics in described fashion. This may be daily, weekly, monthly reporting or database loading for Dashboards for various levels of the company
- Be responsive to requests from coordinating parties, employees, customers, etc.
- Assist Technical Support as needed and directed for added support availability
- Perform coordination between all involved stakeholders for event management, whether for planned activity or incident identification and recovery
You will need to have:
- Two-year college degree in network or technology curricula, or equivalent experience.
- 1+ year in a network monitoring, analyst, or broadband-based tech support role
- Experience in a role that requires strong communication, collaboration, and excellent time management
- Ability to monitor, analyze and understand broadband network events in all services
- Understanding of engineering, network, internet, and data centric terminologies
- Excellent written, verbal, and interpersonal skills. Ability to collaborate effectively cross functionally
- Ability to organize and prioritize time and task proficiently in a fast-paced environment
- Excellent analytical skills along with an aptitude towards creative problem-solving techniques and results
- Prior contact center experience within a broadband or related technology-based company in a technical or engineering support role preferred
Even Better If You Have:
- A+, Net+, CCNA or other certifications
Why Join Schurz Broadband Group?
When you join Schurz Broadband Group, you’ll be part of an award-winning company and team. We offer a comprehensive benefits package, including:
- Group health & dental insurance
- 401(k) program with company match
- Generous PTO program
- Company wellness program
- Employer-paid short- and long-term disability
- And much more!
We are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to future generations—customers, employees, communities, and owners—an organization that is even stronger and better than it is today.
Schurz Communications and its subsidiaries’ strategic objectives:
- We will attract, invest in, communicate with, and retain top talent.
- We will innovate, partner, experiment and create a better future together.
- We strive to continuously improve operating performance to ensure sustained growth.
- We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.