What is the job?
You will act as our senior triage physiotherapist, reviewing referrals and clinical documentation (“paper triage”) and conducting structured telephone/video assessments to determine suitability for a clinical assessment. You will signpost patients to the right pathway, and contribute to continuous service improvement.
This role does not include the delivery of treatment. You will support the care pathway by undertaking triage based on internal policies and best practice.
What will you be doing?
Perform comprehensive triage of referrals and medical records to determine urgency, risk, and appropriate care pathway.
Deliver telephone/video triage using internal policies and best practice to support decision making
Identify exclusions, contraindications and safeguarding concerns and escalate in line with Montu policies and national guidance.
Provide accurate and timeous record keeping
Signpost internally and externally, escalate and refer internally as required
Lead or contribute to pathway audits, SOP updates, and outcome measurement (e.g., PROMs, time‑to‑treatment metrics).
Support creation of patient education materials and digital triage scripts.
Champion clinical governance, incident reporting, and continuous improvement.
Lead or contribute to service development for physiotherapists in the company
What do you need?
HCPC‑registered Physiotherapist; member of CSP (or equivalent).
Minimum 5 years’ post‑registration experience with at least 2 at Band 6+ level; strong clinical background.
Demonstrable expertise in remote/telephone triage and safety‑netting.
Advanced clinical reasoning, confident autonomous decision‑maker.
Excellent written and verbal communication; able to translate complex info into patient‑friendly language.
Comfortable working in a fast‑paced, tech‑enabled environment (EMRs, telehealth platforms, digital PROMs).
Understanding of safeguarding, GDPR, and clinical governance frameworks.
Experience in pain management services, cannabis‑based medicinal products, or other adjunctive therapies.
Prior work within a start‑up/scale‑up or busy healthcare setting.
Experience creating SOPs, audits, or service redesign projects.
What we offer:
Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year two) + 8 bank holidays
Pension Matching: Up to 5% employer matching contributions
Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, and more
Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact
Enhanced Maternity & Paternity Leave
About Us
Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey.
As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.