This opening is for the West Coast/Southwest Region only.
Sanderson Firm is a woman-owned company specializing in Medicare Secondary Payer (MSP) compliance services. Our team of legal and clinical professionals brings more than 700 years of combined MSP industry experience, serving insurance carriers, self-insured companies, third-party administrators, and governmental entities across the country.
Recognized as one of the fastest-growing MSP compliance companies, Sanderson Firm was ranked #92 on the 2025 Inc. 5000 list of fastest-growing privately held companies in America. We are proud of our 100% client retention rate and our reputation for delivering innovative solutions that help clients achieve MSP-compliant settlements.
At Sanderson Firm, you’ll join a fast-growing, collaborative team where your work makes a meaningful impact on our clients and the industry. We are committed to fostering a supportive environment where employees are valued, ideas are encouraged, and contributions directly help shape the future of our firm. Join us today!
JOB SUMMARY:
The National Account Manager reports to the CSO. The National Account Manager is responsible for overseeing and nurturing relationships with Sanderson Firm’s national and strategic accounts, ensuring exceptional client satisfaction, retention, and growth. This role focuses on managing sold accounts to deliver maximum value, identifying opportunities to expand services within those accounts, and serving as the primary liaison between clients and internal teams.
JOB RESPONSIBILITIES:
- Serve as the primary point of contact for assigned national accounts, building and maintaining long-term partnerships.
- Develop and execute strategic account plans to retain business, expand services, and maximize client value.
- Lead regular client business reviews to present performance metrics, address challenges, and identify growth opportunities.
- Collaborate with internal teams to ensure timely, high-quality service delivery that exceeds client expectations.
- Provide guidance on client priorities, proposals, and project execution to align with business objectives.
- Coordinate efforts between business development and operations to deliver seamless client experience.
- Partner with leadership to align account strategies with company goals and revenue targets.
- Deliver actionable client insights to help shape service offerings and drive process improvements.
- Support proposal development, presentations, and client training as needed.
- Monitor account health and key performance metrics, preparing regular reports and insights for leadership.
- Maintain accurate and up-to-date account records in Salesforce (CRM) to ensure transparency and accountability.
- Track and follow up on client requests to ensure timely responses and resolutions.
- Support account implementation by working with account owners to ensure all required items are obtained, documented in Salesforce, and outstanding issues resolved.
- Develop and maintain client handling protocols post-implementation, updating CPRO as account needs evolve.
- Manage billing follow-ups, including monitoring and resolving past-due accounts.
- Deliver and review client report cards, ensuring results are communicated and improvements identified.
- Oversee contract renewals to secure continued client partnerships.
- Conduct adjuster outreach to strengthen client relationships and maintain alignment.
- Prepare and co-lead stewardship meetings with account owners, driving client engagement and value.
- Identify and pursue service expansion opportunities within existing accounts.
- Respond to client inquiries in the field with professionalism, accuracy, and urgency.
QUALIFICATIONS:
- Minimum 1–3 years of experience in Medicare Secondary Payer (MSP) compliance, including familiarity with MSP terminology.
- Knowledge of Workers Compensation, No-Fault, and Liability Insurance preferred.
- Associate degree in business, marketing, or related field preferred; Associate degree with relevant experience considered.
- Proven track record of managing high-value national accounts, ensuring retention, satisfaction, and growth.
- Strong relationship management skills with the ability to build trust, influence stakeholders, and expand services within accounts.
- Demonstrated leadership experience, including managing and mentoring team members or support staff.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel) and Adobe PDF; experienced with CRM software for tracking account activity and performance.
- Exceptional written and verbal communication skills, including accurate information delivery, active listening, and professional grammar and style.
- Strategic thinker with the ability to develop and execute effective account plans aligned with company objectives.
- Highly adaptable and able to work independently in a fast-paced, remote environment, managing multiple priorities and adjusting to changing circumstances.
- Ability to maintain confidentiality and foster a positive, team-oriented environment.
WHAT WE OFFER YOU:
We believe in supporting our team both professionally and personally. Our benefits include:
- 100% Employer-Paid Medical Insurance for employees
- Dental & Vision Coverage
- 401(k) with Company Match
- Company-Paid Life Insurance
- Optional Short Term Disability, Accident Insurance and more
- Paid Time Off & Holidays
- Supportive and team-oriented culture
WHAT ELSE TO EXPECT:
- Eligible for a performance-based bonus
- Travel required (approximately 50%)