Description
- Fully remote position.
- 2+ years of Mercedes-Benz Warranty Administration experience required
Swickard Auto Group is seeking a skilled and dedicated professional to join our Warranty team as a Warranty Claims Administrator. We are looking for a career-oriented individual eager to elevate their skills while providing exceptional service to our clients and team members. Join our team and take your career to the next level!
As a Warranty Claims Administrator, you will work closely with our Fixed Operations Team, Dealership Service and Parts Departments, and Accounting Professionals to ensure accurate booking and warranty claim payments.
Key Responsibilities:
Claims Processing:
- Book, close, and transmit repair orders using Reynolds & Reynolds software.
- Utilize multiple Mercedes-Benz software programs to process claims, review labor times, and analyze related documents.
Knowledge Maintenance:
- Stay informed about claims developments, coverage standards, and updates to manufacturer policy.
- Participate in manufacturer webinars and internal reviews.
Documentation and Reporting:
- Reconciling Warranty Receivables Schedules using provided Accounting tools.
- Accurately document all claim activities in the management system.
- Provide regular claim status reports and review trends with management team.
Qualifications
- Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Strong problem-solving skills with the ability to "Think outside the box" when necessary.
- Education: High school diploma or GED required; technical training or a bachelor’s degree is a plus.
- Experience: Minimum of two years Mercedes-Benz Warranty Administrator experience required.
- Experience navigating Service and Warranty functions within NetStar and EVA.
- Reynolds and Reynolds Ignite experience is a plus.
- Strong understanding of automotive technology and diagnostics.
- Exceptional verbal and written communication abilities.
- Proficiency in Microsoft Office and claims management software.
- Excellent organizational skills and attention to detail.
Benefits of Working at Swickard:
- Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Positive Culture - Be part of a supportive and collaborative team.
- Growth Opportunities - Opportunities for continued personal and professional growth.
- Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.
About Us
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and services.
- We are a team. Everyone plays a role in our success.
- Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
- Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience, and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?