About arenaflex
Welcome to arenaflex, a nationwide, independent leader in personalized managed health care, focused on what's important to you—comprehensive services with program excellence and cost containment that you demand. At arenaflex, we believe that effective healthcare management requires a perfect balance between quality patient care and efficient administrative processes. Our reputation as an industry leader is founded on over three decades of innovative and professional health care excellence, serving all aspects of the industry while remaining committed to conserving health care dollars through effective programs and personalized service.
When you join the arenaflex team, you become part of a mission-driven organization that values integrity, compassion, and excellence in everything we do. We understand that our employees are the backbone of our success, which is why we invest heavily in their growth, well-being, and professional development. Our culture fosters collaboration, supports work-life balance, and rewards dedication and hard work.
Position Overview
Are you a detail-oriented professional with excellent communication skills? Do you thrive in a fast-paced healthcare environment where your contributions directly impact patient care? If so, we have an exciting opportunity for you as a Medical Intake Coordinator / Data Entry Specialist at arenaflex.
As a vital first point of contact for our organization, you will play a crucial role in supporting our Utilization Review Department. This position is responsible for the collection of intake information, creation of electronic patient files, and the sorting and mailing of certification letters. You will be the friendly voice that greets patients, providers, and healthcare professionals, setting the tone for their entire experience with arenaflex.
This is an excellent opportunity for individuals who are looking to start or advance their career in healthcare administration. We are willing to train highly motivated, customer-focused individuals who are passionate about making a difference in the healthcare industry. If you have a helpful and friendly personality, strong attention to detail, and the ability to multitask effectively, we encourage you to apply!
Key Responsibilities
As a Medical Intake Coordinator / Data Entry Specialist, you will be responsible for a variety of clerical and administrative tasks that keep our Utilization Review Department running smoothly. Your daily responsibilities will include:
- Phone Communication: Answer the Utilization Review phone line with professionalism and efficiency, directing calls to the appropriate team member. Retrieve voicemail messages and ensure they are promptly transferred to the correct nurse or department staff.
- Patient File Creation: Collect demographic information from patients and healthcare providers to create and maintain accurate electronic patient files in our database management system.
- Document Management: Print, mail, fax, and copy correspondence as necessary, ensuring all patient documentation is processed accurately and confidentially.
- Data Entry: Perform accurate data entry tasks, inputting patient information, insurance details, and medical records into our electronic health record systems with precision and attention to detail.
- Team Support: Provide clerical backup to professional staff as needed, assisting with special projects and responding to ad-hoc requests from your assigned URA Team Leader.
- Quality Assurance: Proofread written material accurately, ensuring all correspondence is free of errors and meets professional standards.
- Task Prioritization: Organize and prioritize a large variety of tasks effectively, managing your workload to meet deadlines and department goals.
- Other Duties: Assist with additional responsibilities as assigned to support the overall efficiency of the Utilization Review Department.
Essential Qualifications
To succeed in this role, you must meet the following requirements:
- Education: High School Diploma or equivalent required. Post-secondary courses or training in computers, medical terminology, data entry, word processing, and secretarial training are desired.
- Experience: At least one year of professional office experience required. Experience in a healthcare environment is strongly preferred.
- Technical Skills: Knowledge of computers and data entry in databases, proficiency in word processing applications, and familiarity with multiple line telephone systems.
- Communication Skills: Excellent telephone personality with a helpful and friendly demeanor. Strong ability to communicate clearly and professionally with patients, healthcare providers, and internal staff.
- Attention to Detail: Ability to proof written material accurately with a keen eye for detecting errors in documentation and data entry.
- Organizational Skills: Strong ability to organize and prioritize multiple tasks efficiently, working independently and as part of a team.
- Customer Service: Understanding of customer service principles and the ability to provide exceptional service to internal and external stakeholders.
- Language Skills: Bi-lingual capabilities are helpful but not required for this position.
Preferred Qualifications
While not required, the following qualifications will give you a competitive edge:
- Previous experience in medical intake, patient registration, or healthcare administrative roles
- Familiarity with electronic health record (EHR) systems
- Knowledge of medical terminology and healthcare billing procedures
- Experience in utilization review or case management support
- Associate's degree or certificate in Healthcare Administration, Medical Office Administration, or related field
Skills and Competencies
To thrive at arenaflex as a Medical Intake Coordinator, you should possess the following core competencies:
- Time Management: Effectively manage your time to handle multiple tasks and priorities in a fast-paced environment.
- Accuracy: Demonstrate exceptional accuracy in data entry and document preparation to maintain data integrity.
- Confidentiality: Maintain strict confidentiality regarding patient information and comply with HIPAA regulations.
- Adaptability: Be flexible and adaptable to changing priorities and new procedures.
- Teamwork: Collaborate effectively with nurses, case managers, and other healthcare professionals.
- Problem-Solving: Identify issues and resolve them efficiently, escalating when necessary.
- Professionalism: Represent arenaflex positively through your conduct, communication, and work ethic.
Compensation and Benefits
At arenaflex, we value our employees and are committed to providing competitive compensation and comprehensive benefits. We offer:
- Competitive Salary: Attractive base salary commensurate with experience and qualifications.
- Quarterly Bonus: Eligibility for quarterly performance bonuses!
- Comprehensive Benefits Package:
- Medical insurance
- Dental insurance
- Vision insurance
- Long-term care insurance
- Short-term disability
- Long-term disability
- Company-paid and voluntary life insurance
- Critical Illness insurance
- Accident insurance
- Flexible Spending Accounts (FSA)
- Retirement Plan: 401(k) plan with company match, fully vested after 1 year of service.
- Paid Time Off: Paid holidays and generous PTO policy.
- Work-Life Balance: No weekends or nights required!
- Remote/Hybrid Options: We offer a hybrid schedule with 2 days per week remote after successful completion of the training period.
- Shift Differential: Additional compensation available for this shift!
Work Schedule
This position operates on a Monday through Friday schedule from 9:30 AM to 6:00 PM. We understand the importance of work-life balance and are proud to offer schedules that allow our employees to maintain fulfilling personal lives.
Training and Development
Upon joining arenaflex, you will receive comprehensive training to set you up for success. The initial training period requires you to work in the office 5 days per week for approximately 4-6 weeks. During this time, you will learn our systems, processes, and get comfortable with our culture. Training will take place at our Rockford office location.
After successfully completing training, you will transition to a hybrid schedule, working remotely 2 days per week and in the office 3 days per week. This flexibility allows you to enjoy the best of both worlds—collaborative in-office work and productive remote days.
At arenaflex, we believe in continuous learning and growth. As part of our team, you will have access to ongoing training opportunities, professional development resources, and the chance to advance your career within the organization.
Why Join arenaflex?
There are many reasons to join the arenaflex team:
- Impactful Work: Your role as a Medical Intake Coordinator directly contributes to patient care and helps ensure smooth operations across our healthcare management services.
- Supportive Environment: We foster a welcoming, inclusive culture where diverse perspectives are valued and celebrated.
- Career Growth: With over three decades of industry leadership, arenaflex offers ample opportunities for advancement and professional development.
- Comprehensive Benefits: Our extensive benefits package is designed to support your health, wealth, and well-being.
- Work-Life Balance: We prioritize balance, offering no nights or weekends, generous PTO, and flexible scheduling options.
- Team Culture: Join a team of dedicated professionals who are passionate about healthcare and committed to excellence.
Equal Opportunity Employer
arenaflex welcomes diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status. We believe that a diverse workforce strengthens our organization and enables us to better serve our clients and communities.
Apply Today!
If you are ready to take the next step in your healthcare administration career, we encourage you to apply for this exciting opportunity. Join the arenaflex team and become part of an organization that values its employees, promotes work-life balance, and makes a real difference in the healthcare industry.
Don't miss this chance to grow with a leader in managed health care. We are looking for motivated, customer-focused individuals who are ready to contribute to our mission of providing excellent healthcare management services. Apply now and start your journey with arenaflex!