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A Brief Overview
The Workforce Systems Manager serves as the primary functional and business owner the UKG Workforce Management (WFM) system and serves as the labor management subject matter expert (SME). This role is responsible for designing, configuring, managing, and optimizing how UKG is used to translate workforce planning and capacity strategies into executable forecasts, labor demand models, and schedules that support operational performance. This role has a strategic mix of technical, analytical, and operations expertise.
Sitting within the Operations organization, this role partners closely with Workforce Capacity, Field Leadership, Finance, and Technology teams to ensure the UKG WFM solution supports both near‑term execution and longer‑term workforce capability maturity. The WFM Manager leads functional design and day‑to‑day administration of UKG labor and scheduling capabilities, while collaborating with IT and Operations partners on platform, integration, and technical enablement.
This position focuses exclusively on workforce modules and capabilities (including, but not limited to: forecasting, labor standards, labor demand, advanced scheduling, staff optimization, etc.).
What you will do
Serve as the functional and operational owner of the UKG Workforce Management platform in workforce forecasting, labor demand modeling, advanced scheduling, reporting, and optimization. Act as the primary operations liaison to IT and technical teams, providing business requirements, participating in testing, and validating enhancements, integrations, and changes
Design, configure, and maintain end-to-end workforce inputs, parameters, and scheduling logic within UKG that align with operational needs and service targets. Ensure labor standards, rule sets, and other data inputs are accurate and maintained.
Monitor WFM performance and outcomes, identifying continuous improvement opportunities across forecasting accuracy, schedule effectiveness, and workforce utilization. Configure and enhance automation and optimization features.
Develop and optimize scheduling strategies and capabilities that balance service delivery, productivity, workforce availability, and cost through automation and artificial intelligence.
Translate workforce planning and capacity management strategies into executable UKG configurations and schedules, ensuring alignment between long‑range planning and daily operations.
Partner closely with Operations leaders to understand workflows, constraints, and execution challenges, ensuring solutions are operationally practical and scalable. Provide training, documentation, and change management for operational teams.
Performs other duties as assigned
Complies with all policies and standards
What you will need
Bachelor's Degree Business, Operations, Management, Industrial Engineering, or related quantitative field or equivalent Required
Master's Degree Industrial Engineering, Operations Management, Analytics, or related quantitative field Preferred
7-9 years Relevant workforce management experience, with a strong emphasis on forecasting, labor planning, and advanced scheduling Required
1-3 years Proven hands‑on UKG Workforce Management experience, including functional configuration and scheduling Required
Proven experience designing and managing labor standards, demand models, and advanced schedules Required
Prior involvement in UKG implementations, enhancements, or optimization initiatives strongly preferred Preferred
Experience supporting field‑based, multi‑site, or high‑volume operational environments preferred Preferred
Demonstrated ability to bridge strategic workforce planning and day‑to‑day operational execution Preferred
Experience partnering with IT, Workforce Planning, Operations, and Finance in a matrixed environment Preferred
Prior experience managing people or a team Preferred
Deep functional knowledge of UKG Workforce Management capabilities Required
Strong understanding of workforce forecasting concepts, capacity planning, labor productivity, and service‑level driven scheduling
Analytical mindset with the ability to translate complex workforce models into usable operational outputs
Experience working with automation, optimization logic, and exception‑based workflows Required
Strong understanding of operational KPIs and workforce metrics (productivity, utilization, service levels, adherence)
Strong communication skills, with the ability to explain complex workforce and system concepts clearly to operational stakeholders and influence others Preferred
High attention to detail and commitment to data quality and governance
Comfortable operating in both strategic design and hands‑on execution modes Preferred
Continuous improvement orientation with a focus on advancing workforce capability maturity Preferred
Experience with SQL and data extraction/transformation mechanisms Preferred
What You Will Get:
Expected Work Location (Remote): It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Remote #LI-MH1
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.