I. Job Summary
This position leads and executes external and internal communications to advance regional and corporate business objectives and brand goals in Washington, Oregon, British Columbia and parts of Alaska, Idaho and Montana. This position protects WM’s public image and supports business growth through positive visibility, strategic positioning, issue management and relationship management. This work involves the development of communications plans, talking points and multi-media materials, and the activation of tactics for communicating with stakeholders including media, elected officials, local government customers, residential customers, commercial customers, regulators, community organizations, employees.
Under the direction of the Area Senior Manager for Strategic Engagement, this position is accountable strategic positioning and messaging for issues relating to contract retention, customer service, compliance, permitting and service continuity across all lines of business. Externally and internally, this position researches issues, risks and opportunities to inform strategic positioning. Internally, this position is responsible for relationship management and coaching necessary to operate with alignment in a complex business environment and a highly regulated industry.
Essential Duties and Responsibilities
Leads strategic positioning to advance regional and corporate business objectives and brand goals, advising leadership on objectives, tactics and timing
Researches, writes coordinates and executes internal and external communication plans and message development and multi-media materials
Writes and publishes a monthly area newsletter to drive WM’s values-driven culture and employee engagement
Writes letters, articles and talking points for external and internal audiences
Actively engages internally to understand the business and track risks and opportunities
Manages proactive media work and incoming media inquiries
Serves as the media point person on the area critical incident response team
Takes a lead role in the design and quality assurance for area communication tools and systems (area message matrix, official templates for PowerPoint and business letters, approved communications plans, photo and video libraries, etc.)
Takes a lead role in quality assurance for leadership communications as needed, providing attention to detail and expert proofing skills
Operates with clarity and consistency in managing multiple queries, content streams and projects simultaneously
May plan and assist with company events
May be responsible for creating and supporting external and internal communications regarding service continuity connected to weather or crisis management
III. Qualifications
A. Required Qualifications
B. Preferred Qualifications
5 years writing and strategic positioning experience in a public relations agency or a complex business environment
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.