The Loan Partner I provides administrative and clerical support to Loan Originators and Branch Managers throughout the mortgage loan process. This includes gathering borrower documentation, preparing files for underwriting, maintaining records, coordinating communications, and assisting with marketing and referral activities to ensure a smooth borrower experience.
SAFE Act Notice: This position is limited to administrative and clerical support. Loan Partners do not offer or negotiate loan terms, take loan applications, make credit decisions, or perform any duties requiring Mortgage Loan Originator (MLO) licensure.
Qualifications:
- High school diploma or equivalent required; college degree in business or related field preferred.
- Minimum of one year of mortgage, financial services, or administrative experience preferred.
- Proficient in Microsoft 365 and experience in Encompass or similar loan origination software
- Strong verbal and written communication skills with professional phone and email etiquette.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
- Exceptional attention to detail and accuracy in documentation.
- Customer service orientation with the ability to build and maintain positive relationships.
- Strong organizational and problem-solving skills.
- Willingness to work occasional overtime or flexible hours as needed.
Essential Job Functions include, but are not limited to:
- Collect, organize, and verify borrower documentation (e.g., paystubs, W-2s, insurance forms) as directed by a licensed MLO.
- Assist in preparing loan files for underwriting submission by assembling documentation, ensuring completeness, and performing data entry into loan origination systems, without providing recommendations or credit decisions.
- Communicate with borrowers and third parties (such as title companies, appraisers, and insurance providers) to obtain missing documents or status updates, following instructions from a licensed MLO.
- Maintain borrower records and update CRM/loan origination systems (e.g., Encompass, Surefire) with accurate data to support licensed MLO workflow.
- Coordinate scheduling of borrower and referral partner appointments on behalf of Loan Originators/Branch Managers.
- Prepare standard loan-related documents and correspondence (e.g., disclosures, closing packages, letters, status updates) for review and delivery by a licensed MLO.
- Track and monitor loan pipeline reports to ensure files are current, escalating discrepancies to licensed MLOs for review.
- Request additional items needed to satisfy underwriting conditions as directed by the MLO, without interpreting or determining sufficiency of those items.
- Facilitate borrower communication regarding loan file status (e.g., “your appraisal is scheduled,” “we still need a copy of your homeowner’s insurance”) without discussing or explaining loan terms.
- Support marketing and referral partner engagement activities such as preparing marketing kits, coordinating social media content, scheduling events, and maintaining contact databases, under the direction of licensed MLOs.
- Assist in handling inbound inquiries by routing borrower questions regarding loan programs, terms, or eligibility directly to licensed MLOs.
- Follow up on outstanding borrower documentation requests by phone, email, or secure portal, without providing advice or eligibility determinations.
- Generate, organize, and track sales/marketing leads in company CRM systems, ensuring leads are routed to licensed MLOs for follow-up.
- Provide general administrative support, including document scanning, file management, supply ordering, and correspondence distribution.
- Perform other administrative duties as assigned, provided they remain clerical or supportive in nature and do not involve offering or negotiating loan terms.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.
Specialty Focus (If Applicable):
- Administrative Support – File processing, compliance, document preparation, and operational support.
- Sales Support – Lead tracking, referral partner coordination, borrower communication (status only), and pipeline management.
- Marketing Support – Social media assistance, CRM marketing campaigns, event coordination, and brand awareness efforts.
- Influencer Support – Responding to social media inquiries, collecting basic borrower information, and maintaining lead pipelines, ensuring all borrower qualification discussions are referred to licensed MLOs.
Working Conditions Information:
The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is often required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms. Specific vision abilities this job requires include close vision and the ability to adjust focus.
This job description is not a contract of employment. The employer, in its sole discretion, may modify or adjust the position to meet the organization’s changing needs.
NFM Lending Inc. is an equal-opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. NFM believes success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
Additional Information:
The range provided reflects the expected compensation for this role and is considered a general guideline. Actual compensation will be decided based on factors such as geographic location, skills, education, experience assessed during the interview process, and internal pay equity. Compensation may also include incentives such as per-file bonuses and discretionary bonuses as applicable to the role.
Qualifying employees are eligible to participate in our Total Rewards program. Additional information can be found by clicking on the following link: Benefits and Total Rewards