Life Solutions Customer Service Representative

New York Life Insurance Company is seeking Customer Service Professionals who are passionate about helping others and enjoy solving problems. In this role, you will serve as a primary point of contact for customers, providing support on life insurance products and policy transactions while delivering a best-in-class customer experience.

Responsibilities

• Serve as the first point of contact for customers, handling both routine and complex inquiries
• Resolve customer issues efficiently while reducing customer effort and driving positive outcomes
• Assist customers with policy-related transactions such as payments, withdrawals, and general policy inquiries
• Communicate clearly and professionally with customers via phone and written channels
• Deliver high-quality service that reflects New York Life’s brand and commitment to excellence
• Work independently and collaboratively in a fast-paced, customer-focused environment
• Attend up to two on-site workdays per quarter following completion of training

Skills

• High School diploma or GED required; associate or bachelor's degree preferred
• Customer service or problem-solving experience preferred
• Strong verbal and written communication skills
• Ability to interpret customer needs, identify solutions, and take ownership of issues
• Ethical, accountable, and sound decision-making skills
• Proficient computer skills with the ability to multitask
• Spanish speaking preferred but not required
• Associate or bachelor's degree
• Customer service or problem-solving experience
• Spanish speaking

Benefits

• Medical, Dental, and Vision coverage
• Paid vacation and holidays
• 401(k) with company match and pension plan
• Student loan repayment and tuition reimbursement
• Flexible spending and health savings options
• Discounted fitness memberships

Company Overview

Company H1B Sponsorship