Learning Program Partnerships Analyst
The Purpose of Your Role
The Learning Program Partnerships Analyst is responsible for coordinating and strengthening the Learning Team’s relationships with cross-functional partners and LaaS clients. This role ensures ongoing alignment between stakeholder groups by facilitating structured meetings, maintaining KPI visibility, and driving continuous improvement. Through consistent communication, operational coordination, and data-driven insight gathering, this role helps inform enhancements to certification programs and contributes to the ongoing excellence of Learning Team processes.
The Qualifications We’re Looking For
- Bachelor’s degree or equivalent work experience
- 2–4 years’ experience in program coordination, learning operations, analytics, project coordination, customer experience, or cross-functional partnership roles
- Strong meeting facilitation and stakeholder-management skills
- Experience working with KPIs, dashboards, or performance-trend analysis
- Ability to organize complex information and maintain structured systems or documentation
- Strong communication skills with the ability to summarize, synthesize, and escalate key insights
- Familiarity with learning environments, customer support operations, or SaaS-based business models preferred
- Experience with collaboration and documentation tools (SharePoint, Confluence, BI dashboards, etc.) is a plus
The Competencies You Bring
Relationship Management • Cross-Functional Collaboration • Communication • Problem-Solving • Organizational Awareness • Detail Orientation
The Value You Deliver
- Host and coordinate regular cross-functional program meetings that bring together internal stakeholders for each client.
- Maintain a shared KPI trends document for each program that tracks performance, identifies themes, and highlights opportunity areas.
- Surface actionable insights from program data and stakeholder feedback to inform improvements across learning programs.
- Partner closely with Instructional Designers, Facilitators, and Developers to ensure program data and field insights translate into meaningful enhancements.
- Support the Manager of Learning Excellence & LaaS Operations in establishing and maintaining operational frameworks for meetings, documentation, workflows, and process governance.
- Monitor follow-ups, commitments, and in-progress items from cross-functional meetings and ensure timely resolution.
- Contribute to continuous improvement initiatives that streamline Learning operations and enhance the overall learner experience.
- Support the development and documentation of processes and procedures related to Learning Excellence, Program Governance, and LaaS operational workflows.
- Assist with readiness, communication, alignment, and stakeholder coordination for new initiatives or program adjustments.
- Represent the Learning Team professionally and consistently in all interactions with internal partners.
- Participate in special projects or initiatives as assigned.
Essential Job Functions
Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.
- Ability to sit or stand at a desk for extended periods of time while working on a computer.
Ability to work at a computer for extended periods
- Ability to facilitate virtual meetings in a professional, distraction-free environment
- Ability to organize information with high accuracy and attention to detail
- Ability to meet deadlines and manage multiple workstreams concurrently
- Availability for occasional evening or weekend responsibilities
- Adherence to Learning Team organizational guidelines and expectations
About Liveops
Liveops partners with Fortune 500 brands to provide exceptional on-demand outsourced customer support, specializing in healthcare, retail, insurance, and financial services. Our people-first approach enables us to deliver high-quality, scalable solutions that help our clients exceed their customer service goals. As a Liveops employee, you’ll be part of a collaborative, purpose-driven culture that values curiosity, innovation, and results. We pride ourselves on fostering an inclusive and supportive environment, with resources like our employee resource groups, wellness program, and other initiatives that empower employees to thrive personally and professionally. Liveops offers excellent benefits, including comprehensive insurance, a 401(k) match, and a flexible vacation plan, ensuring balance and well-being for our team members.
Eligibility Requirements
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.
Equal Opportunity Employer