At arenaflex, we're more than just a company – we're a community of passionate individuals dedicated to delivering exceptional customer experiences. As a Lead Customer Service Representative, you'll be at the forefront of our mission, working closely with customers, colleagues, and management to drive sales, improve customer satisfaction, and foster a positive store environment. About arenaflex arenaflex is a leading retail organization with a rich history of innovation and customer-centricity. Our commitment to excellence has earned us a reputation as a trusted partner in the community, and we're proud to offer a dynamic work environment that encourages growth, learning, and fun. With a strong focus on employee development, we're dedicated to helping our team members achieve their career goals and reach their full potential. Key Responsibilities As a Lead Customer Service Representative, you'll be responsible for: * Greeting customers, operating the register, and providing exceptional customer service * Making purchase suggestions and working with our food program to drive sales and improve customer satisfaction * Leading shifts on a regular basis, gaining valuable entry-level management experience and developing your leadership skills * Maintaining a clean and organized store environment, adhering to arenaflex's high standards for store appearance * Providing regular and predictable onsite attendance, ensuring seamless customer service and store operations * Collaborating with colleagues to achieve daily goals, share ideas, and solve problems * Communicating effectively with customers, colleagues, and management to ensure a positive and efficient store experience Essential Qualifications To succeed in this role, you'll need: * Excellent communication and interpersonal skills, with a passion for providing exceptional customer care * Ability to work in a fast-paced environment, multitasking and adapting to changing situations * Strong problem-solving skills, with a willingness to think creatively and offer suggestions * Leadership skills, with experience in supervising or leading a team (desirable) * Retail and customer service experience, with a proven track record of driving sales and improving customer satisfaction * High School Diploma or equivalent, with a strong foundation in math, communication, and problem-solving Preferred Qualifications While not essential, the following qualifications will give you a competitive edge: * Entry-level management experience, with a proven track record of leading a team and achieving sales targets * Sales associate or cashiering experience, with a strong understanding of retail operations and customer service principles * Motivation to advance in your career, with a willingness to learn and take on new challenges * Willingness to work flexible hours, including evenings, weekends, and holidays Physical Requirements As a Lead Customer Service Representative, you'll need to: * Stand and/or walk for up to 8 hours, with regular breaks to rest and recharge * Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift, with occasional lifting and/or carrying up to 60 pounds from ground to waist level * Push/pull with arms up to a force of 20 pounds, with regular bending and twisting to maintain a clean and organized store environment * Grasp, reach, and manipulate objects with hands, requiring eye-hand coordination and occasional climbing of ladders to store and retrieve materials or place and remove signs Benefits and Perks As an arenaflex team member, you'll enjoy: * Medical, Vision, Dental, and Life Insurance, with Short and Long Term Disability coverage * Flexible Schedules, allowing you to balance work and personal life * Weekly Pay, ensuring you're compensated fairly for your hard work * Large, Stable Employer, offering job security and opportunities for growth * Fast Career Opportunities, with a commitment to employee development and advancement * Work With Fun, Motivated People, creating a positive and supportive work environment * Task Variety, keeping your job interesting and challenging * Paid Comprehensive Training, ensuring you're equipped to succeed in your role * 401K With a Competitive Company Match, helping you plan for your future * Flexible Spending/Health Savings Accounts, allowing you to manage your finances and prioritize your well-being * Tuition Reimbursement, supporting your education and career goals Equal Opportunity Employer arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds, cultures, and abilities. If you require a reasonable accommodation to complete the application process or participate in the interview process, please inform our Human Resources Representative. E-Verify Program arenaflex uses the federal E-Verify program to check work eligibility. For more information, please visit our website or click on the links below: In English In Spanish Apply Now Ready to join arenaflex's dynamic team and unlock your career potential? Click the link below to apply for the Lead Customer Service Representative role: Apply Job! Apply for this job