Posted May 5, 2026
Key Account Manager - US
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- Serve as the primary relationship owner for
assigned US-based enterprise accounts
- Build and maintain strong relationships with
key stakeholders, including business users, project teams, and executive
sponsors
- Ensure high customer satisfaction, retention,
and long-term account growth
- Drive product adoption and ensure customers
are realizing maximum value from the platform
- Identify and drive upsell, cross-sell, and
expansion opportunities within existing accounts
- Conduct regular business reviews (QBRs),
executive reviews, and account planning sessions
- Monitor account health, usage metrics, risks,
and proactively address potential issues
- Collaborate closely with Sales, Product,
Implementation, and Support teams to ensure seamless customer experience
- Act as the voice of the customer internally
and contribute to product and service improvements
- Maintain accurate account records, forecasts,
and engagement updates in CRM systems
- Support renewals and commercial discussions in
partnership with the Sales team
Requirements
- 5+ years of experience in Key Account
Management, Customer Success, or Enterprise Client Management in a SaaS or
enterprise technology company
- Experience managing US-based customers or
global enterprise accounts
- Strong executive presence and ability to
engage with senior stakeholders
- Excellent communication, presentation, and
relationship-building skills
- Proven track record of driving customer
retention, adoption, and account growth
- Ability to work effectively across time zones,
particularly US time zones
- Strong problem-solving mindset and ownership
attitude
- Experience with CRM tools such as Salesforce,
Zoho, or similar platforms
- Bachelor’s degree in Business, Engineering, or
related field
- Experience working with customers in
CPG, Pharma, Food & Beverage, or Manufacturing industries
- Experience managing enterprise SaaS
platforms or workflow software
- Understanding of packaging, artwork,
regulatory, or compliance workflows
- Experience managing renewals,
expansions, or commercial discussions