ETAP Software empowers customers with innovative software solutions for electrical systems, supporting their digital transformation and sustainable energy transitions. The IT Systems Specialist role involves providing hands-on technical support, managing user issues, and assisting with Microsoft 365 and cloud-first migrations.
Responsibilities
- Triage, resolve and own Jira Cloud tickets for user issues (access, email/Teams/OneDrive, printers, apps, device troubleshooting)
- Escalate complex issues as needed and provide both onsite and remote support for Irvine employees
- Clearly document solutions and contribute to a growing knowledge base to streamline future support
- Handle routine admin tasks (onboard/offboards, group memberships, mailbox access, aliases, licensing, MFA resets), troubleshoot access issues, and assist with SSO deployments and cutovers
- Stage and deploy new laptops/desktops using Intune/Autopilot or standard builds, install apps/drivers/security agents, set up desks and conference rooms, swap hardware, and manage loaners
- Assist with virtualization (Hyper-V, VMware ESXi, Proxmox), connectivity troubleshooting (SASE/SD-WAN/VPN/LAN/Wi-Fi), and participate in software/hardware rollouts and patch cycles
- Maintain accurate hardware inventory and lifecycle tracking in Lansweeper, including assignments, returns, replacements, and warranty notes
- Take on new projects and collaborate with the team to enhance our IT business systems
Skills
- Bachelor's degree in information technology, Computer Science, or a related field, or equivalent relevant work experience
- Strong troubleshooting skills with Windows
- Ability to troubleshoot and resolve issues across Windows operating systems, server environments, and network connectivity
- Comfortable with identity management and SaaS apps (Microsoft 365 proficiency required)
- Experience with ticketing workflows (Jira Cloud preferred)
- Solid understanding of fundamental computing concepts and principles
- Excellent communication skills, thrives in fast-paced, dynamic environments, and reliable follow-through
- Intune/Autopilot experience
- SSO knowledge (SAML/OIDC, onboarding, cutovers)
- Familiarity with backup solutions, disaster recovery planning, and business continuity procedures
- Proficiency in managing and troubleshooting Active Directory, group policies, and user account administration
- Virtualization exposure
- Asset management tools like Lansweeper
- Basic PowerShell scripting
Company Overview
Optimize, simulate, and control electrical systems with confidence across utilities, infrastructure, manufacturing, and building sectors. It was founded in 1986, and is headquartered in Irvine, California, USA, with a workforce of 1001-5000 employees. Its website is http://etap.com/.