Smart Circle International is a leading broker of outsourced sales and customer acquisition services. The IT Asset Coordinator supports the management of client and company-issued devices throughout their lifecycle, ensuring compliance and efficiency in device management processes while collaborating with IT and cross-functional teams.
Responsibilities
- Own the end-to-end asset lifecycle, including strategy development, lifecycle standards, policy adherence, and audit controls
- Manage inventory levels, device forecasting, and asset operations
- Oversee logistics functions including device intake, tagging, IMEI tracking, shipping/receiving, and SLA performance
- Produce executive-level reporting on asset utilization, loss rates, lifecycle performance, and cost per agent
- Maintain accurate device records in Salesforce (SFDC) and other asset tracking systems
- Manage relationships with repair vendors and warranty providers, including coordination with repair shops as the organization evaluates self-insuring devices
- Provide oversight of Mobile Device Management (MDM) processes and coordinate with IT on provisioning, configuration, security enforcement, and remote lock/wipe actions
- Ensure consistent, efficient, and compliant device management processes across all client- and company-issued hardware
- Additional responsibilities may be assigned as needed to support team and organizational priorities
Skills
- Proven experience in asset management, logistics, operations, or a related field
- Strong understanding of device lifecycle management, asset governance, and inventory control practices
- Experience with Apple Business Manager (ABM) is required, as it is used to track and manage Apple devices
- Proficiency with Salesforce (SFDC) or similar asset tracking systems
- Strong vendor management experience, particularly in high-volume device environments involving thousands of devices
- Ability to analyze operational data and produce clear executive-level reporting and insights
- Experience designing or supporting automated workflows and webforms in partnership with IT
- Understanding of Automated Device Enrollment (ADE) processes
- Excellent organizational skills and attention to detail
- Ability to manage high-volume operational workflows
- Strong collaboration skills and the ability to partner effectively with IT and cross-functional teams
- Positive attitude and a strong 'can-do' mindset
Benefits
- Vacation
- Sick leave
- Paid holidays
- Medical (with an HSA plan option)
- Dental
- Vision
- Company paid Basic Life insurance
- Opportunity to enroll in Voluntary Life plans
- Employee Assistance Program
- 401K with employer match
- Employee referral program
- Home office stipend
- Opportunities for team building
- Growth, and development
Company Overview
Smart Circle is a broker for outsourced sales, we act as a bridge between our clients and a network of independent sales companies. It was founded in 1981, and is headquartered in Newport Beach, California, USA, with a workforce of 51-200 employees. Its website is https://www.smartcircle.com/.