Role Overview
Sodexo is seeking an
Integrated Facility Management (IFM) Subject Matter Expert (SME) The
Integrated Facility Management (IFM) Subject Matter Expert (SME) plays a critical role in supporting the growth and performance of Sodexo’s IFM Services across North America. This role serves as a regional technical expert, partnering with operations, segments, and sales to ensure consistent, high-quality service delivery through the effective deployment of Sodexo’s Site Management System (SMS) and FM frameworks. The IFM SME helps drive operational excellence, standardization, and innovation while supporting new solution development and continuous improvement across service lines.
Remote role
What You'll Do
- Serve as the regional technical expert for IFM Services, supporting operations across all segments
- Lead the adaptation, deployment, and continuous improvement of SMS frameworks, tools, SOPs, job plans, and costing models
- Identify and scale best practices and innovations across equipment, technology, and processes
- Partner with Segment SMEs to support SMS training and technical issue resolution in the field
- Support the deployment of FM training programs and tools across the region
- Act as a strategic partner in solution development, including supporting sales efforts and new FM service offerings
- Contribute to margin improvement by optimizing labor and materials while maintaining service quality
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- Bachelor’s degree or equivalent experience
- 5+ years of functional experience in Facilities Management or a related outsourced services environment
- Strong knowledge of FM business drivers, standardized service delivery models, and operational excellence
- Proven ability to influence and partner with stakeholders at multiple levels of the organization
- Experience supporting business cases, strategic planning, and service innovation
- Strong analytical skills with the ability to build data-driven operational solutions
- Experience working in multi-environment labor models (including unionized environments) is a plus
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Functional Experience – 3 years