Inbound Sales Representative - Vancouver

Prenuvo is on a mission to transform healthcare through proactive health solutions with their innovative whole body scan technology. The Inbound Sales Representative will manage incoming inquiries, provide customer service, and convert leads into sales while ensuring customer satisfaction and addressing their needs.

Responsibilities

• Provide excellent customer service to members through various channels, including phone, email, and chat
• Handle a large number of incoming inquiries (over the phone, live chat and emails) from potential customers who are interested in the company's products or services. They must be able to answer questions and provide information about the products or services, as well as identify the needs of the customer
• Provide detailed product information, and address any concerns or objections the customer may have
• Manage leads in the company's CRM system. This may involve entering and updating lead information, assigning leads to the appropriate sales representative, and tracking the status of leads through the sales pipeline
• Follow up with potential customers who have expressed interest in the company's products or services. This may involve sending follow-up emails, making follow-up phone calls, and nurturing the relationship with the customer
• Meet sales targets and quotas which may be set on a weekly, monthly, or quarterly basis
• Collaborate with the sales team to identify new sales opportunities and strategies to increase revenue. This may involve participating in team meetings, sharing insights and feedback, and collaborating on sales strategies
• Use established systems and structures to convert leads to sales
• Have a willingness to take on other tasks and projects as they arise

Skills

• Industry experience in customer support, telesales, and customer success is an asset
• Experience with customer interaction, lead generation, and closing deals
• You're self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach
• You're reliable and self-motivated - excited by fast-paced work, and are able to work well under pressure
• Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
• Excellent written and verbal communication skills - interpersonal and collaborative skills
• Ability to multitask and prioritize in a fast-paced environment
• Professionalism - you will personify the welcoming face of our clinics and services
• Understanding and exhibiting a high emphasis on patient privacy and confidentiality
• Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount
• Results driven mindset and ability to work under pressure towards achieving sales targets and quotas
• Ability to adapt to changes in the industry, the company, or the sales process as well as being open to new ideas and approaches
• You're passionate about the Prenuvo mission - you will be able to make an impact with your work as we are constantly evolving and implementing improvements

Benefits

• Prenuvo provides free, whole-body scans to each team member
• Flexible vacation policy
• Comprehensive benefits package including health, dental, vision, including Mental Health coverage
• Access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms

Company Overview